Create a Support Ticket
Updated
A Support Ticket allows you to contact Sprinklr Technical Support when you experience a product issue, platform disruption, or need technical assistance. Submitting a support ticket helps ensure your request is tracked, prioritized, and resolved efficiently by the Sprinklr Support team.
This article is intended for Sprinklr administrators, contact center supervisors, and business users who need help troubleshooting issues or reporting platform problems. Sprinklr Technical Support is available 24/7 through the web, email, and phone.
When to Create a Support Ticket
Create a support ticket when you experience any of the following:
The Sprinklr platform is unavailable or not functioning as expected
A feature is not working correctly and is affecting business operations
You encounter errors, unexpected behavior, or performance issues
You need technical assistance that cannot be resolved through Help Center articles
For how‑to guidance or general product usage questions, review the Sprinklr Help Center before submitting a ticket.
Support Ticket Severity Levels
When you submit a ticket, the Support team evaluates the issue and assigns a severity level based on business impact.
Severity | Description |
Critical | The platform is completely unavailable or performance is so poor that the platform cannot be used. No workaround exists. |
High | A major platform feature is unavailable, significantly limiting functionality or impacting a large number of users. |
Medium | Partial loss of functionality that does not severely affect overall platform operations. |
Low | Minor issues, general questions, or service requests such as usage guidance or enhancement suggestions. |
Providing accurate impact details helps the Support team prioritize your request appropriately.
Create a Support Ticket from the Sprinklr Platform
Follow these steps to submit a ticket through the Sprinklr platform:
Log in to the Sprinklr platform.
Click your Profile Icon and then click Platform Help.
Select Customer Community.
On the Sprinklr Community page, expand Support, and then click Request a Ticket.
In the Submit a Request window:
Enter a clear Subject and detailed Description.
Select the appropriate Request Type.
Choose the Business Impact.
Attach relevant files or screenshots, if available.
Click Submit.
Submit a Support Ticket by Email
You can also submit a support ticket by sending an email to tickets@sprinklr.com.
To help the Support team investigate your issue faster, include the following information in your email:
Workspace name
User email address
Affected module or feature
Clear description of the issue
Expected behavior
Actual behavior
Whether the issue can be reproduced
Screenshots or supporting files (if available)
Contact Support by Phone
Call +1 917-933-7800 for support. Phone support is available 24/7. Availability and phone numbers vary by region. Refer to your Sprinklr support agreement for the most current contact details.
Region Wise:
US: +1 (844) 512-9997
Australia: +00611800861700
Germany: +49 40 299960132
UK: +448081695990
Support lines:
Support priority line: +16467986378
Sprinklr Platinum support 1: +18443100514
If all agents are assisting other customers, your call may be routed to voicemail.
View Your Submitted Support Tickets
To view tickets you have created or are copied on:
Log in to the Sprinklr Community page.
Expand Support, and then click My Tickets.
Select a ticket to view its status and updates.
Respond to a Support Ticket
You can reply to an existing support ticket in either of the following ways:
From the Sprinklr platform: Open the ticket and add your response in the reply section.
By email: Reply directly to the ticket notification email.
All responses are automatically added to the ticket conversation.
Best Practices for Faster Resolution
Provide clear, concise descriptions of the issue
Include screenshots, error messages, or recordings when possible
Share exact steps to reproduce the problem
Update the ticket promptly if the issue changes or is resolved