By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.

The sync frequency can be configured based on your needs, typically ranging from real-time to hourly syncs.

Yes, you can configure both editable and viewable fields in the Ticket Layout section of the integration setup.

The current integration focuses on creating and linking Jira tickets from Sprinklr. Creating Sprinklr cases from Jira is not a standard feature but may be considered for future development.

The integration respects the permissions set in both systems. Users will only be able to view and interact with tickets they have permission to access in Jira.