Webhooks Reporting
Updated
You can create a Webhook Report in Sprinklr to monitor webhook dispatch activity and analyze webhook delivery outcomes. Using the Unified Log Reporting data source, the report provides visibility into webhook dispatch successes and failures, response status codes, subscription activity, retry attempts, and delivery trends.
Webhook Reporting helps you troubleshoot integration issues, identify failed deliveries, monitor webhook traffic, and investigate dispatch behavior across webhook subscriptions.
Key Features
Captures webhook dispatch success and failure events.
Tracks webhook dispatch volume over time using date or interval-based reporting.
Reports HTTP response status codes returned during webhook delivery.
Provides visibility into subscription-level webhook activity.
Supports analysis of retry attempts for webhook deliveries.
Enables filtering and reporting using webhook-specific dimensions and fields.
Key Benefits
Comprehensive Visibility: Gain visibility into webhook activity through dimensions such as Subscription Name, Subscription ID, Source, and Status Code, alongside dispatch volume metrics.
Faster Troubleshooting: Investigate webhook failures using error messages, status codes, dispatch identifiers, and related entity information.
Improved Monitoring: Monitor webhook dispatch trends and identify spikes in failures or retries before they impact downstream systems.
Operational Insights: Track delivery performance across webhook subscriptions and understand overall webhook activity patterns.
Prerequisites
Before you begin, ensure the following prerequisites are met:
Note: Access to this feature is controlled by the UNIFIED_LOG_REPORTING_ENABLED dynamic property (DP). To enable the Unified Log Reporting data source in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
Permissions
You must have the Create permission under Reporting > Dashboards.
Note: If you do not have this permission, reach out to your Sprinklr Administrator to request access.
To check your permissions:
1. Click your user profile in the top-right corner of the Sprinklr platform.
2. Go to the Permissions tab and search for Reporting.
Create a Webhook Report
To create a webhook report, follow these steps:
1. Click the New Page (+) icon to open the Launchpad.
2. On the Launchpad, under Analyze > Reporting, click Care Reporting.
3. On the Reporting Dashboards screen, click Create Dashboard.
4. On the Create Dashboard window, enter the required details and click Create.
5. Next, add and configure a widget to monitor webhook activities. For detailed steps, see the Widget Configuration in Reporting article.
While configuring the widget, complete the following steps:
In the Data Source drop-down, select Unified Log Reporting.
In Define Advanced Options, set Flavour to Webhook.
In the What would you like to plot on your widget section, select from the supported metrics and dimensions. For the complete list, see the Supported Dimensions and Metrics section.
Once configured, your widget will appear on the dashboard as shown below:
Supported Dimensions and Metrics
The following dimensions and metrics are supported for Webhook Reporting.