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Publishing FAQs

What should I do if Quick Publisher opens instead of the Advanced Publisher?Check that you have the right permissions to open the Advanced Publisher, if the problem persists contact your sprinklr liaison.All the Tabs are not visible in the Advanced Publisher. What should I do?Ensure that you have sa

marketing

publishing

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

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Ad Campaign Optimization

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Standard Social Listening Dashboards

Overview You can do a fast and easy review of analytics via pre-built standard dashboards that have a number of pre-built widgets. Sprinklr can generate an Overview Dashboard and an Insights Dashboard in the left pane which correspond to configured Topics and Topic Groups. Through Listening yo

Insights

Standard Listening Dashboard

Insights Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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Troubleshooting and FAQs

Here are some frequently asked questions (FAQs) related to appointment booking:What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated

Service

Knowledge Base Article

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Troubleshooting

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Survey Styling

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Organizing Survey Questions in Pages

Organizing survey questions into pages allows you to logically group and structure them, creating a smoother and more intuitive experience for respondents. This approach improves clarity, enhances engagement, and helps reduce survey fatigue by breaking the survey into manageable sections. Grouping q

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Special Pages

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Manage AI Agents

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

Knowledge Base Article

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v18.2 Winter Release (February)