Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
LinkedIn - Sprinklr Ad Name Mapping

What’s Changed?Previously, LinkedIn’s Ad Name was mapped to the Creative Name in Sprinklr. This was due to LinkedIn associating the ad name with the post rather than the ad itself. Additionally, there was no dedicated LinkedIn Ad Name field on the native platform; instead, the Creative Name was disp

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

 • 

VK

SH
Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

RS
Progressive Screener: A Simpler Way to Onboard Users in Advocacy

OverviewProgressive Screener (also called Screener v2) is a redesigned onboarding experience in Advocacy that makes signup faster and simpler.Previously, users had to complete all screener questions before entering the platform. This often resulted in long and repetitive forms, duplicated informatio

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

Screener V2

RS
Create Listening dashboard widgets to visualize data in real-time

Learn how to create Listening Dashboard Widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Listening Dashboard Widgets are customizable widgets that you can add to a Listening Dashboard to visualize data. They allow you to engage with relevant data sets and help you lis

Listening Widget

Insights

Difference Between Standard and Custom Dashboards

Create Listening Dashboard Widget

+3

Knowledge Base Article

 • 

Listening Dashboards

SH
Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

 • 

Retry Strategy

SH
Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Modifying Survey and Version History

RS
Customer Authentication in Care Console and Agent Console

Customer authentication is often critical in digital care for regulated industries that deal with sensitive customer information such as banking, telecom, healthcare, hospitality, etc.When a user approaches a brand for any assistance, validating that person's identity establishes trust for furt

Service

Knowledge Base Article

 • 

Customer Authentication

RS
Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

 • 

Account Health Alerts

SH
Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

Service

Knowledge Base Article

 • 

Getting started - Instagram

RS
Configure Dialog Tree as a Task

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

26.1

Sprinklr Service

New Article

Knowledge Base Article

 • 

Tasks

RS
Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

WhatsApp Distribution

RS
Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

 • 

Others

SH
Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

 • 

Roles and Permissions

RS
Upgraded Smart+ Campaigns

TikTok Upgraded Smart+ Campaigns allow you to use TikTok's automation for targeting, bidding, and creative optimization, while still giving you the option to switch to manual controls when needed.This campaign type simplifies setup and uses TikTok optimizations to improve delivery performance.Suppor

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

 • 

Publish TikTok Ads

RS
Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Supported Features

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

 • 

Brand Creation in Creative Management App

RS
Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

 • 

Detailed Report Glossary