Accessible reporting covers a wide range of recommendations for making dashboards and reports more accessible. Accessibility Support will make content more accessible to everyone and will also often make dashboard and report data more usable to every users in general. Sprinklr Accessibility Support is accessible according to WCAG Level AA compliance standards. We are committed to improving the user experience in terms of accessibility and compatibility for one and all. WCAG relies on four guiding principles for building accessible UIs:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive.

• Operable: User interface components and navigation must be operable.

• Understandable: Information and the operation of the user interface must be understandable.

• Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents.

Service Analytics reporting promotes screen-reader compatibility, enabling essential information in widgets and tables to be articulated distinctly and with appropriate context. This facilitates comprehensive access to insights while preserving thoroughness and precision.

Business Use Cases

• Enable users to navigate dashboards efficiently by breaking displayed information into readable elements with clear labels and structured descriptions for screen readers.

• Ensure compliance with accessibility standards across reporting interfaces by providing consistent, meaningful context instead of raw or ambiguous values.

Reporting View

The accessibility of Service Analytics Table Widgets in reports is supported in both Enterprise View and Persona View.

This guarantees uniform accessibility functionality across frequently utilized reporting interfaces.

Let us understand how we can get enriched, contextual read-outs to improve clarity for screen-reader users with the help of these examples :

• Case Formatter:

  The readout is structured as follows:

  Case: {{Subject (includes ID)}} from {{Profile Name}} on {{Channel Name}}

This ensures that important case identifiers and their related information are communicated in a clear and easily understandable manner.