Accessible reporting helps ensure that reporting dashboards and analytics are usable by everyone, including users who rely on assistive technologies such as screen readers and keyboard navigation. Service Analytics reporting includes several accessibility enhancements designed to improve usability, readability, and navigation while supporting WCAG accessibility principles. WCAG relies on four guiding principles for building accessible UIs:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive.

• Operable: User interface components and navigation must be operable.

• Understandable: Information and the operation of the user interface must be understandable.

• Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents.

Service Analytics reporting promotes screen-reader compatibility, enabling essential information in widgets and tables to be articulated distinctly and with appropriate context. This facilitates comprehensive access to insights while preserving thoroughness and precision.

Business Use Cases

• Access reporting insights using assistive technologies by leveraging screen-reader-compatible dashboards, widgets, and tables that provide meaningful context for reported data.

• Navigate reports and dashboards using only a keyboard, allowing you to interact with reporting components without relying on a mouse.

• Interpret report data more easily through improved readability and enhanced text contrast across both Light Mode and Dark Mode interfaces.

• Maintain your workflow during dashboard updates as keyboard focus remains intact during automatic dashboard refreshes, preventing unexpected navigation disruptions.

• Interact with charts and visualizations more effectively through keyboard-accessible chart controls, legends, tooltips, and other interactive reporting elements.

• Deliver a consistent accessibility experience across Enterprise View and Persona View reporting interfaces, ensuring accessibility support is available wherever you analyze data.

• Support accessibility and compliance initiatives by using reporting experiences designed around WCAG accessibility principles and best practices.

• Reduce navigation challenges through improved keyboard shortcut behavior that minimizes accessibility barriers and promotes a more predictable user experience.

• Create a more inclusive reporting environment that supports users with visual, mobility, and other accessibility needs while improving usability for all users.

Accessibility Features Supported in Reporting

​