Sprinklr Service
Sprinklr Service

Getting Started with Sprinklr Service

Enhance customer experiences and drive better outcomes with Sprinklr Service

Sprinklr Service Glossary

If you are new to Sprinklr, it might be beneficial to look at the basic constructs of Sprinklr in this glossary.
Key Components

Service Channels

Anything related to different channels on Sprinklr - Social, messaging, SMS, Email, Chat, voice etc.

Inbound Voice

Everything about inbound voice care

Outbound Voice & Dialers

Engage Proactively with your customers using Sprinklr’s intelligent outbound call centre software

Case Management

Simplifies new case creation or association to an existing case for channels like voice, social, or email

Automation and Assignment

Anything related to platform configuration to help you optimize your workflow

Unified Agent Desktop

Unified Agent desktop for agents to manage conversations across multiple channels at one place

Supervisor Console

A single screen for supervisors to monitor team performance

Surveys

Create, customise & deploy omnichannel surveys to capture customer feedback

Journey Facilitator

Create unified and omni-channel customer journeys using a visual, state-of-the-art flow builder.

Sprinklr Commerce

Comprehensive strategies and tools for seamless customer engagement across the unified commerce lifecycle, from proactive outreach to post-sales support

Workforce Management

Optimize workforce scheduling and management

Reporting and Analytics

More about Sprinklr reporting and analytics capabilities

Service Agent Personas

A single place for Service Agents to handle all their operations
Self Service Capabilities

Conversational AI

AI-powered platform to help you discover, create and manage your Conversational Bots

Digital Twin

Build digital counterparts of your brand, teams, or employees

IVR

Create a new IVR and configure the flows according to your use cases

Knowledge base

Create content to help Agents and Customers self-help with Knowledge Articles

Community

A digital community platform that can help your customers help themselves & others

Customer-Facing Guided Workflows

Create interactive, step-by-step workflows for customers
Contact Center AI

Quality Management

AI based Quality Assessment for your team

Conversational Analytics

AI analysis of your customer interactions

Agent Assist

Augment agent capabilities using AI and automation

Sprinklr AI+

Leverage the power of large language generative models