Usage of User Groups allows you to view where a specific queue is referenced across various components such as process workflows, voice campaigns, rules, guided paths, and work queues. It provides visibility into dependencies, helping users assess the potential impact of changes and enabling efficient navigation to related workflows.

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Configuring Entity Visibility in User Groups

Perform the following steps to configure the entity visibility in User Groups:

1. Click the New Tab icon. Within the Sprinklr Service tab, click Unified Routing under Route.

2. Select Agents from the left-side pane.

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3. Select User Groups from the drop down menu appearing on the top left corner of the screen.

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4. Click the three dots appearing on the corresponding User Group.

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5. Select View Usages.

   The Usages screen opens on the third pane. All entities where the user group is being used are displayed.

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