Agent Schedule Management on Sprinklr Mobile Application
Updated
Agents can view their schedules using the Sprinklr mobile application, where the schedule screen serves as the primary landing page after login. The experience is very similar to the standard browser version of Sprinklr, ensuring consistency across platforms. From this screen, agents can check their assigned Shifts and Activities (such as Break or Meeting) in real time, in Day and Month views.
To navigate to My Schedule on the Sprinklr mobile application, open the Agent Hub. This will open the My Schedule page in Day View with today’s schedule by default.
At the top of the My Schedule page, you’ll find the following buttons:
Switch Day/Month View: Opens a submenu to switch between Day View and Month View.
Today’s Date: Displays the agent’s schedule for today in Day View.
Adherence Toggle: Toggles the Adherence column in Day View.
Day View
In the Day View, agents can view their schedule for a single day, including all assigned Shifts and Activities in detail. This view is ideal for checking the current day’s tasks and Adherence.
To view additional shift details, select the schedule details entry to open the Shift Overview card. From the Shift Overview card, you can submit a Shift Change request, provided there are no existing pending Shift Change requests associated with that shift.
View Adherence
In Day View, you can also monitor your adherence to scheduled activities, helping you track performance and improve compliance. To enable the Adherence view, tap the Adherence Toggle button in the top-right corner to show or hide the Adherence column.
Adherence scores and deviations are visually represented with color-coded intervals (green for Adherent, red for Non-Adherent, gray for Neutral).
Note: The Adherence column will show “N/A” if no RTA data is available for the agent.
Month View
The Month View provides a calendar view of the entire month, showing all scheduled Shifts and Activities at a glance. This view helps agents plan ahead and track upcoming shifts along with requests such as Time Off requests and Shift Trade requests.
Follow these steps to switch between Day View and Month View:
Click the Switch Day/Month View button at the top-right corner of the screen.
In the submenu that appears, select Day or Month as needed.