Overview

A HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues that users experience in the Sprinklr platform.

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This article explains how analysts, supervisors, and other users can capture and share HAR files from Google Chrome or Microsoft Edge.

Capture a HAR File in Chrome or Microsoft Edge

Follow these steps to record browser activity while reproducing an issue in Sprinklr.

1. Open DevTools

1. Log in to Sprinklr.

2. Right‑click anywhere on the page and select Inspect. The browser’s Developer Tools (DevTools) panel opens.

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2. Navigate to the Network Tab

Select the Network tab in DevTools.

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3. Prepare to Record

Make sure that Preserve log is unchecked. This ensures only the current session’s data is captured.

4. Reproduce the Issue

1. Keep DevTools open.

2. Refresh the page.

3. Perform the steps that lead to the issue you want to report.

5. Export the HAR File

After reproducing the issue, click the Export HAR icon.

6. Save the File

When the Save As dialog appears, enter a file name and click Save. Share the saved HAR file with Sprinklr Support so they can analyze the issue.

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View an Existing HAR File

You can import and review a HAR file in Chrome or Microsoft Edge.

1. Open DevTools on any webpage.

2. Click the Import HAR button.

3. Select the HAR file from your system.

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Chrome or Edge will replay the logs in the Network tab.