Capturing Net-Internals Network Logs in Chrome or Edge
Updated
Overview
Net‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.
Net‑Internals captures detailed browser network activity, including SSL certificate validation, DNS lookups, proxy usage, and WebSocket events. This information helps identify whether a network, browser, or system setting is contributing to issues within Sprinklr.
This article outlines steps on capturing Net‑Internals logs in Google Chrome or Microsoft Edge so that Sprinklr Support can troubleshoot network‑related issues such as SSL errors and WebSocket problems.
Intended audience for this article include Administrators, IT teams, and users who are troubleshooting connectivity issues in Sprinklr.
What Net‑Internals Can Help Diagnose
Net‑Internals logs are useful for investigating:
SSL or TLS certificate validation failures
Connection errors (refused, timed out, or reset)
WebSocket or MQTT connection issues
DNS resolution failures
Proxy or firewall‑related connectivity problems
Before You Begin
Close all Sprinklr browser tabs to ensure a clean log capture.
Ensure you select Strip private information to remove user‑specific data before generating logs.
Steps to Capture the Logs
Perform the following steps to capture the Net-Internals log.
Step 1: Open Net‑Internals
Open the appropriate URL for your browser:
Google Chrome: chrome://net-export/
Microsoft Edge: edge://net-export/
This will open the Net Export tool used to generate network logs.
Step 2: Start Logging
In the Net Export page, check Strip private information.This removes sensitive details while preserving technical information needed for troubleshooting.
Select Start Logging to Disk.
When prompted, choose a location on your device to save the file.
Click Save. The browser starts recording all network activity.
Step 3: Reproduce the Issue in Sprinklr
Open a new browser tab.
Log in to Sprinklr.
Navigate to the part of the platform where the issue occurs.
Reproduce the issue exactly as you experienced it.
The log file will capture all relevant network events during this time.
Step 4: Stop Logging
Return to the Net Export tab.
Click Stop Logging.
Confirm that a JSON file is saved in the location you selected earlier.
This JSON file contains the network log that Sprinklr Support will analyze.
Share the Logs with Sprinklr Support
Send the saved JSON file to Sprinklr Support as part of your support ticket.
Support teams review the logs using the public viewer at: https://netlog-viewer.appspot.com/