Gauge Chart
Updated
The Gauge Chart widget enables you to visually represent average or aggregated survey metrics in relation to custom ranges. It provides a quick and easy way to monitor key performance indicators (such as CSAT, ratings, or response metrics) through the use of easily understandable colored sections.
Business Problems Solved
Provide a straightforward and easily digestible visual depiction of the key survey statistics.
Assist in defining performance levels (e.g., from "Very Dissatisfied" to "Very Satisfied").
Use configurable ranges instead of manual thresholding.
The system provides an intuitive single‑metric visualization that makes performance tracking simple and clear. It supports user‑defined ranges and colors, allowing flexible customization to match reporting needs. In addition, customizable thresholds align with business KPIs, ensuring that metrics are not only visually engaging but also directly tied to organizational goals.
Prerequisites
You would need View and Edit Response and Analytics permissions at the Survey Level.
Setting Up Gauge Chart
You can select Gauge Chart as a visualisation type in the widget builder.
A preview of the gauge is visible during configuration.
You can select a primary metric to plot (e.g., Average CSAT Rating).
How to use it?
Metric Selection
You can choose any survey or response metric you want, as long as it's supported.
Each gauge can only show one metric at a time.
Range Configuration
The Gauge Chart widget allows users to configure ranges that segment the metric values into meaningful buckets (e.g., Very Dissatisfied to Very Satisfied).
Default Behavior
The Min and Max values are automatically set based on the selected metric’s scale.
Example: CSAT rating (0–5), NPS (0–10), Slider (0–100).
If Response Metrics are used, Min and Max must be defined manually.
A default gauge with evenly distributed ranges is displayed if no custom range is configured.
Custom Range
You can enable Custom Range to define their own segments.
By default, the scale points entered are for the survey questions are used to created ranges.
For ex if CSAT is configured like this:
The ranges that would be populated by default for CSAT measurement are:
It's necessary to define a global minimum and maximum value.
Every range needs a minimum value, a maximum value, and a label.
Ranges should be adjacent and not have any overlap.
Each range can be assigned a specific color.
Labels are customizable; for example, you could use "Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied."
Display Option
Show Count per Range: Displays the number of responses falling into each defined range.
Label Axis: Shows the selected metric label on the gauge axis.
Hide Legend: Removes the legend from the chart.
Auto Refresh: Keeps the gauge updated in real time.
Label & Display Options
You can add a Label Axis (e.g., “Average CSAT Rating”).
Options to Hide Legend, Show Count per Range, and Auto Refresh are available.
Widget summary can be pinned to dashboards.
Widget Action
You can manage the widget through the following actions:
Refresh: Click the refresh option to refresh the widget.
Filters: You can click the filter option to add additional filters to the widget.
You can click on the Horizontal Ellipsis option and can also can do the following actions:
Edit: You can edit the widget.
Delete: You can delete the widget.
Clone: You can also create a copy of the widget.
Export: You can export the widget information in the form of PDF, PNG, Excel and CSV.
Add to Custom Dashboard: Create a copy of the widget in existing or new dashboard.
External Share: Utilize the external sharing feature to distribute the widget to individuals who are not Sprinklr users. (The gauge is visible externally, but access to the underlying data is controlled by permissions.)
In a custom dashboard, you can create a new visualization by clicking Add Widget and selecting Gauge Chart as the preferred option. From there, choose the appropriate metric or dimension to plot, then configure custom ranges and colors to tailor the display to your needs. You can further refine the view by toggling display options such as Legend, Counts, and Auto Refresh. Once everything is set, simply save the widget to make it available within your dashboard.
Key points to note
Only one metric can be plotted per gauge.
Ranges must be contiguous and non-overlapping.
Unsupported inputs: NPS Score (if raw, not scaled), CSAT Score, Rank Order measurement.