The Response Table is a specialized table widget designed for survey analysis in CFM. It displays individual survey responses in tabular form with fixed response-level identifiers, making it easier to inspect, sort, and export respondent-level data.

Business Use Case

• Provide a tabular view of survey responses with respondent-level identifiers.

• Enable direct access to full response details without leaving dashboards.

• Support combining response identifiers with custom fields and survey metrics.

The system eliminates the need to switch between dashboards and the Response tab, simplifies QA and troubleshooting by exposing Response ID inline, and supports quick exports of respondent‑level data through API and Scheduled Exports.

Prerequisites

You would need View and Edit Response and Analytics permissions at the Survey Level.

Setting Up Response Table

1. Available as a possible widget type by OOTB for CFM Analytics data source.

   1. The first column is fixed as Response ID.

   2. Response ID includes an eye icon. Clicking the icon opens the Respondent View, showing the full survey response.

   3. Second column is Response Count, is also added by default.

2. Allowed Metrics and Dimensions

   The Response Table supports most survey dimensions and metrics, except NPS score and CSAT score.

   Allowed Type	​ Examples
   Text	Text responses
   Insights Count	Derived insight counts
   Experience Score	Standard survey metric
   Rating	CSAT (excluding CSAT Score), CSAT Multi Statement, All Statement Rating, Slider, Slider Multi Statement, Matrix/Rating Matrix
   Response Quality Score	Response quality measures
   Response Metrics	Derived response-level metrics
   Custom Field	Custom survey fields
   Transaction	Linked transactional data
   Profile	Linked profile fields
   Hierarchy	Hierarchical dimensions
   Case	Case-level identifiers
   Response	Response-level metadata

Manage Widgets

You can manage the widget through the following actions:

• Refresh: Click the refresh option to refresh the widget.

• Filters: You can click the filter option to add additional filters to the widget.

• ​Export Option: You can export the widget data in the CSV, XLS, PDF formats(same as Table widget).

• External Share: You can share the widget with people outside of Sprinklr using the external sharing function. Note that while this is supported, the Respondent View (eye icon) is disabled for external users.

You can click on the Horizontal Ellipsis option and can also can do the following actions:

• Edit: You can edit the widget.

• Clone: You can also create a copy of the widget.

• Delete: You can delete the widget.

• Export: You can export the widget information in the form of PDF, PNG, Excel and CSV.

Sorting and Filtering

You can sort and filter based on all visible metrics and dimensions.

Conditional formatting is supported, same as Table widget.

Drill Down to View Response

1. An option called “View Survey Responses” has been added as a possible drill down.

   

2. This enables you to view all related responses within the refined data.

   1. They can see the Response ID, Distribution Channel, Eye icon to view complete respondent view and the metric used for drill down.

   2. This utilises the “Response Table” widget in the third pane view.

      

FAQs