TikTok Personal Profile Capabilities and Limitations
Updated
This document summarizes the current capabilities and limitations of TikTok Personal Profiles in Sprinklr across engagement, publishing, and reporting. Use it as a quick reference to understand what is supported today and where limitations apply.
Engagement Capabilities
Content Management — Engagement Columns
Type of TikTok Column Content Grabbed | Sprinklr Support |
Brand Posts | Yes |
Comments on Brand Posts | Yes |
Replies on Brand Posts | Yes |
Brand Reposts | No |
Liked Videos | No |
Mentioned Videos | No |
Mentioned Comments | No |
Mentioned Hashtags [Hashtags need to be registered with TikTok] | No |
Direct Messages | No |
Message-Level Actions
The table below outlines which TikTok actions are available from Sprinklr by content type.
Types of TikTok Column Content Grabbed | TikTok Action | Sprinklr Support |
Brand Posts | Comment | Yes, the character limit for comments is 150 characters. |
Comments on Brand Posts | Like | Yes |
Hide | Yes, but sometimes, due to TikTok's own policies, a comment may not be hidden. Read more here at TikTok's official API doc. | |
Report | No | |
Reply | Yes | |
Replies on Brand Posts | Like | Yes |
Hide | Yes, but sometimes, due to TikTok's own policies, a comment may not be hidden. Read more here at TikTok's official API doc. | |
Report | No | |
Reply | Yes (only text no media). The character limit for replies is 150 characters. | |
Brand Reposts | Comment | No |
Liked Videos (if not private) | Comment | No |
Mentioned Videos | Comment | No |
Like | No | |
Add to Favorites | No | |
Repost | No | |
Embed | No | |
Share on Social Media Channels | No | |
Report | No | |
Mentioned Comments | Comments | No |
Reply | No | |
Like | No | |
Report | No | |
Mentioned Hashtags | Comments | No |
Reply | No | |
Like | No | |
Report | No | |
Direct Messaging | Reply | No |
Like | No | |
Delete | No | |
Report | No |
Publishing Capabilities
The table below summarizes publishing support for TikTok Personal Profiles, including video specifications, captions, thumbnails, user settings, and additional publishing options.
Publishing Specifics | Feature & Details | Sprinklr Support |
Video Specs | Maximum Size: 30 GB | Yes |
Maximum Duration: 60 minutes | Yes | |
File Formats: Recommended .mp4 (Other major formats supported) | Yes | |
Video Resolutions: High-resolution recommended (1080p, 1440p, 4K) | Yes | |
Aspect Ratios: Recommended 16:9 (landscape), 9:16 (vertical) | Yes | |
Caption | Text | Yes |
Hashtags | Yes | |
Mention | Yes | |
Custom Thumbnail | Cover Image | Yes |
Location | Location | No |
Allow User Settings | Comment | Yes |
Duet | Yes | |
Stitch | Yes | |
Disclosing Video Content |
| Yes |
Other Features | Disclose Post Content | Yes |
AI Generated Content | No | |
Run a Copyright Check | No | |
Adding CML Sounds (Custom Music Library) | Yes |
Reporting Capabilities
The table below captures the reporting metrics, dimensions, sync behavior, and caveats currently supported for TikTok Personal Profiles.
Category | Metric / Dimension / Detail | Sprinklr Support |
General Caveats | Paid + Organic Segregation | Yes |
Backfill for Account Metrics | Yes | |
Backfill for Followers | Yes | |
Data Sync Frequency | Account Level | Yes |
Post Level (0–10 Days) | Yes | |
Post Level (11–60 Days) | Yes | |
Post-Level Metrics | TikTok Video Views | Yes |
TikTok Video Views Trend | Yes | |
TikTok Video Likes | Yes | |
TikTok Video Likes Trend | Yes | |
TikTok Video Comments | Yes | |
TikTok Video Comments Trend | Yes | |
TikTok Video Shares | Yes | |
TikTok Video Shares Trend | Yes | |
TikTok Video Reach | Yes | |
TikTok Video Reach Trend | Yes | |
TikTok Video Watched To Completion Rate | Yes | |
TikTok Video Watched To Completion Rate Trend | Yes | |
TikTok Video Total Time Watched in Seconds | Yes | |
TikTok Video Total Time Watched in Seconds Trend | Yes | |
TikTok Video Average Time Watched in Seconds | Yes | |
TikTok Video Average Time Watched in Seconds Trend | Yes | |
TikTok Video Impressions Percentage By Source | Yes | |
TikTok Video Viewer Percentage By Country | Yes | |
Account-Level Metrics | TikTok Account Likes | Yes |
TikTok Account Comments | Yes | |
TikTok Account Shares | Yes | |
TikTok Account Video Views | Yes | |
TikTok Account New Followers | Yes | |
TikTok Account Profile Views | Yes | |
TikTok Account Followers | Yes | |
TikTok Last 60 Days Follower % By Country | Yes | |
TikTok Last 60 Days Follower % By Gender | Yes | |
TikTok Page Followers Online By Hour | Yes | |
Dimensions | TikTok Video Source | Yes |
TikTok Hour of Day | Yes |