Gamification admin permissions allow you to create, configure, and manage games within Service Cloud. These permissions are assigned through Global Roles, enabling centralized and scalable access management across the platform.

Assigning gamification admin permissions at the role level helps you:

• Enable selected users to design and manage engagement programs
• Maintain centralized control over access and permissions
• Ensure consistent permission assignment across all users mapped to the role

Access Global Roles

1. In the Platform Module, go to Settings > All Settings.
2. On the Settings page, search for Roles in the left pane.
3. From the results, select Global Roles.

You can either create a new role or update an existing role to assign gamification admin permissions.

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Create a New Role

1. Click the Create Role icon in the top-right corner.

2. On the Create New Role form, provide the following details:

   • Name: Enter a role name that clearly identifies its purpose.
   • Description: Add a brief description of the role and its permissions.
   • Scope: Select Global to enable platform-wide access.
   • Assigned Users: Select the users who should receive gamification admin access.

3. Under Role Permissions:

   • Search for Game
   • Select Admin under Service Cloud
4. Save the role. All users assigned to this role will automatically have the ability to:

• Create and manage games
• Access game configuration with admin privileges

Update an Existing Role

1. On the Global Roles page, locate the role you want to update.
2. Click the More Options (three dots) icon and select Edit.

3. On the Update Role page, modify details such as:

   • Name
   • Description
   • Scope
   • Assigned Users
   • Permissions

4. Under Role Permissions:

   • Search for Game
   • Select Admin under Service Cloud
5. Save your changes.Users assigned to the updated role will automatically gain:

• Ability to create and manage games
• Admin-level access to game configuration