Conversational Insights Column in Engagement Dashboard
Updated
You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.
Using a Conversational Insights column, you can monitor messages relevant to a specific conversation.
To create a Conversational Insights column
Click the New Tab icon. Under Sprinklr Social, click Engagement Dashboards within Engagement.
On the Engagement dashboard, click Add Column in the top right corner.
On the Add Column window, select Listening as the column type. You can also search for it in the search bar above.
On the Add New Listening Column window, select Conversations.
Fill in the details for your Conversations columns. For more information, have a look at the descriptions.
Click Create Column in the bottom right corner to create the column.
Once the column is successfully added to the dashboard, you will see a stream of messages that fit the criteria you set within the column.
Conversations Column – Field Descriptions
Column | Field Description |
Name | Enter a name for your column. This name will appear at the top of the column to identify it in the Engagement dashboard. |
Description | Enter an optional description for your column. |
Topic Groups | Select a topic group from the drop-down list for which you would want the messages to appear. |
Topics | Select a topic for which you would want the messages to appear in the column. |
Topic Tags | Include any topic list tags to filter your column. |
Theme Tags | Include any theme list tags to filter your column. |
Themes | Select appropriate themes from the drop-down. |
Domain Lists | Enter any domain lists you would like your column to be filtered by. |
Keyword Lists | Enter keyword lists you would like your column to be filtered by. |
Source Type | Select a source channel to restrict messages to a selected source, like Twitter, Facebook, Expedia, etc. |
Domain Lists Tags | Include any domain list tags to filter your column by. |
Workflow Properties | Select the workflow properties that should be present in the column filters. |
Custom Properties | Select the custom properties that should be present on content in the column to filter results. |