Knowledge Base content is one of the core training sources for your Agent Copilot. You can add specific articles or categories and configure them for auto-sync and filtering. 

Follow these steps to configure Knowledge Base content: 

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• In the Knowledge Base section, click Configure. The Knowledge Base Record Manager opens. 

• Click the Add Knowledge Base button to open the configuration screen.

• On the Configure Knowledge Base Articles screen, configure the following: 

• Enable Auto Sync: Toggle this setting to automatically synchronize content. Set the sync frequency in minutes, days, or weeks. 

• Filter Articles: Apply filters based on system or custom fields. Use AND or OR logic to combine multiple filters. 

Click Save to apply your settings.