When a Decision Table contains a large number of decision rows, adding or updating entries manually can be time‑consuming. Bulk Upload allows you to create or update decision rows using an Excel file, making it easier to manage large datasets efficiently.

This article explains how to export a Decision Table template, update decision rows in Excel, and import the file back into Sprinklr.

Who Should Use This Feature

This feature is intended for:

• Administrators

• Logic designers

• Business analysts managing large rule sets

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Before You Begin

Before using bulk upload, ensure that:

• The Decision Table is already created

• All condition columns and at least one result column are defined in the UI

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Step 1: Export the Decision Table Template

1. Open the Decision Table.

2. In the Decisions step, click the Export (download) icon.

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3. In the Export Decisions dialog, select Export to Excel and then click Export.

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The exported Excel file includes:

• All configured condition columns

• All configured result columns

• Existing decision rows (if any)

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Step 2: Understand the Excel Template

The Excel file contains a structured format with clearly separated sections:

Condition Columns

• Each condition includes:

  • Operator (for example, Equals)

  • Value

Result Columns

• Each result column includes the output value to be returned when conditions match.

Restrictions in Excel

• You can edit only operator and value fields

• You cannot:

  • Add new columns

  • Delete columns

  • Rename columns

  • Change data types

If you need to change columns, update them in the Decision Table UI and re‑export the template.

Step 3: Add or Update Decision Rows in Excel

1. Add new rows to define additional decisions.

2. Update existing rows to modify logic.

3. Ensure that:

   • Operators are valid for the field type

   • Values match the expected data type

Each row in Excel represents one decision rule.

Step 4: Import the Excel File

1. Return to the Decision Table.

2. Click the Import icon.

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3. Drag and drop the Excel file or click Browse to upload it.

4. Click Next.

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Step 5: Review the Upload Summary

Before completing the import, Sprinklr displays an Upload Summary, showing:

• New decisions to be created

• Existing decisions to be updated

Review this summary carefully to confirm the changes.

1. Click Import to proceed.

Once complete, the decision rows are added or updated in the Decision Table screen.

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Error Handling During Import

If errors are detected during upload:

• An error message appears

• You can download an error log file to review the issues

• Fix the errors in Excel and re‑upload the file

  

Common errors include:

• Invalid values for field type

• Unsupported operators

• Missing required values

Key Notes and Limitations

• Bulk upload affects rows only, not columns

• Column structure is always controlled in the UI

• Excel supports both XLSX and XLS formats

• Imported decisions appear immediately in the Decision Table

Best Practices

• Define and finalize columns before exporting the template

• Use bulk upload for large datasets (100+ decision rows)

• Review the upload summary before importing

• Validate the Decision Table using Test after import

• Keep a backup of the Excel file for reference

Next Steps

After importing decision rows:

• Test the Decision Table to validate results

• Publish the Decision Table if it is ready for use

• Use it in supported workflows such as Guided Workflows, IVRs, or ACW