Overview

Decision Tables provide a structured and scalable way to define and manage complex business logic in Sprinklr. Instead of relying on deeply nested IF–ELSE conditions across workflows, Decision Tables allow you to centralize logic in a tabular format that is reusable, easier to maintain, and simpler to test.

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Decision Tables are built on Entities (System or Custom) and can be seamlessly consumed within process‑engine workflows such as Guided Workflows, Interactive Voice Response (IVR), After‑Call Work (ACW), Conversational AI, and Journey Facilitator (JF).

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Who Should Use This Feature

This feature is intended for:

• Admins and Logic Designers who define reusable business rules

• Business Analysts who manage large sets of conditions using spreadsheets

• Workflow Authors who want to dynamically drive actions such as IVR selection, queue assignment, or field updates without complex branching logic

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Why Use Decision Tables

Traditional rule and process engines often rely on multiple nested decision nodes that are:

• Hard to scale and maintain

• Time‑consuming to debug

• Error‑prone due to duplicated logic

• Difficult to update consistently across workflows

Decision Tables solve these challenges by storing logic in one place and allowing workflows to evaluate and consume results dynamically.

Key Capabilities

Decision Tables support the following capabilities:

Logic Definition

• Define input conditions using fields from one or more Entities

• Conditions work in 'AND' logic across Condition Columns

• Empty Condition Rows are simply ignored in the Conditional Logic

• Apply condition operators such as:

  • Equals or Not Equals

  • Greater than or Less than

  • Contains, Starts with, Ends with

• Support for String, Number, Boolean, Date/Time, and Picklist fields

Result Configuration

• Define one or more result fields per logic row

• Configure default results when no conditions match

• Use result values to drive workflow actions (for example, IVR selection or queue assignment)

Table Management

• Add, reorder, duplicate, or delete logic rows

• Drag and drop rows to control evaluation order

• Evaluation always occurs top‑to‑bottom based on row order

Draft and Publishing

• Create and edit Decision Tables in Draft status

• Publish tables to make them available for workflows

• Prevent unfinished logic from being consumed prematurely

Bulk Import and Export

• Download an Excel template reflecting the table structure

• Add or update logic rows in bulk

• Import the file and review a summary of created or updated rows

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Related Articles

Configure Decision Table

Use Decision Table in Workflows