Case Level Quality Report
Updated
The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.
When you create a new widget in a reporting dashboard using the Quality Management data source, the Case Level Quality Report appears under the Quality Management Reports group in the Widget Builder when you select a metric or dimension. Below are some of the scenarios where this report is beneficial:
Case-Level Information: Displays detailed case-level information to assess evaluation progress.
Pending and Re-evaluations: Tracks pending evaluations and re-evaluations for each case.
Evaluation Data Visualization: Visualizes evaluation data across different case interactions to provide deeper insights.
Metric and Dimension
The following are the Metrics and Dimensions available under the Case Level Quality Report:
This concludes our comprehensive coverage of the Case Level Quality Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.