Agent Login Logout Report

Updated

1 month ago

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the number of days agents are logged in over a specific period.

The Agent Login Logout Report belongs to the Agent Time Card Report Group.

Attribute	Status
Behavior of User Custom Fields	User Custom fields are supported in this Report. The field will show the value attribute for that field mapped against the ‘Agent’ Dimension. The User can use the Dimension Configurator to select whether to show the snapshot value or the current value of the field.
Behavior of Case Custom Fields	Not Supported.
Date Filter	Date.
Record Creation Time	Records are created when the User's availability status changes.
Refresh Frequency	5 minutes.
Aggregation Supported	Supported at 15-minute intervals.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Agent Login Logout Report:

Metrics

Dimensions

Name	Description
Agent	The Sprinklr user for whom the report is being generated.
Agent Id	The Sprinklr user ID for whom the report is being generated.
Agent Email Id	Email ID of the user.
Agent Federation Id	Federation ID of the user for whom the report is being generated.
Date (MM-DD-YYYY)	Date (in specific format: mm-dd-yyyy).
Date	The date on which event occurred.
Day of Year	This is the sequential day number starting with day 1 on January 1st.
Time of Day	The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time Of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday.
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of Week	The name of the day of the week on which the activity occurred.
Agent Skills (Comma Seperated)	Agent Skills assigned to the agent. If multiple skills are assigned, it will come comma separated.
Agent Skill VS Proficiency (Comma Seperated)	Agent Skills assigned to the agent. If multiple skills are assigned, it will come comma separated.
Agent Skill	Agent Skills assigned to the agent. If multiple skills are assigned, it will come comma separated.
Agent Manager	Agent Manager Assigned to the user.
Agent Group	Agent Groups for which the User is part of. If they are part of multiple groups it will create multiple rows.
Session Id	This gives the unique login session Id for the user.
Device Type	Indicates what Device Type was being used when viewing the video or while logging in.
Login Timestamp	Date Timestamp when Agent logged in to the system.
Logout Timestamp	Date Timestamp when Agent Logged out of the system.
Force Logout By Supervisor	Used to identify if the particular logout entry is due to forced log out.
Agent Hierarchy Level 0	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 1	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 2	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 3	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 4	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 5	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 6	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 7	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 8	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.
Agent Hierarchy Level 9	Hierarchy levels represents user and their respective managers with each level increasing, level 0 being the lowest which represents agent itself.

This concludes our comprehensive coverage of the Agent Login Logout Report. For more details on the Reports available under the Service Analytics Data Source, please refer to the Detailed Reports Glossary.

Name	Description
Logged in Agent Count	Measures count of unique users, who logged in the given time range. Note: This metric should't be used to get hourly trend. It works on Login Timestamp, which means if agent doesn't re-login from 10 AM - 2 PM, then in hourly trend we will only get one count against 10 AM interval, as that is when the agent logged in.
Total Login Count	Measures number of times agent logged in (if agent logged in mulitple times in a day, the count will increase). This metric should be used with the Agent Dimension.
Logged In Time	Measures total time that agent logged in to the system.

Agent Login Logout Report

Metrics and Dimensions

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