‎Coaching Report | Sprinklr Help Center

Coaching Report

Updated

8 days ago

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, ensuring accountability, and enhancing the overall effectiveness of training programs.

When you create a new widget in a reporting dashboard using the Quality Management data source, the Coaching Report appears under the Quality Management Reports group in the Widget Builder when you select a metric or dimension.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Coaching Report:

Metrics

Dimensions

Name	Description
Coaching Session Status	Indicates the status of the coaching session, such as Completed, Canceled, Started, or Scheduled.
Session Creator	Refers to the user who initiated and created the coaching session.
Participant	Encompasses all users involved in the coaching session.
Participant Type	Specifies whether the participant plays the role of Coach or Trainee.
Coach	Identifies the user responsible for conducting the coaching session.
Trainee	Represents users who actively participate in the coaching session.
Is Participant Declined	Indicates whether a participant declined the coaching session request.
Participant Declination Reason	Provides the reason behind a participant's decision to decline the coaching session.
Reference Cases	Lists reference cases selected for discussion during the coaching session.
Coaching Areas	Describes the specific areas or topics covered in the coaching session.
Session Mode	Specifies whether the session took place online or offline.
Session Cancellation Reason	Offers insights into why a coaching session was canceled.
Session Cancellation Type	Differentiates between auto-cancellation, cancellation by the coach, or participants declining.
Session Canceled By	Identifies the user responsible for canceling the session.
Session Last Modified By	Displays the name of the user who last modified the coaching session details.
Scheduled Start Time	Indicates the scheduled commencement time of the coaching session.
Scheduled End Time	Specifies the planned conclusion time of the coaching session.
Session Scheduled At	Denotes the time at which the session was initially scheduled.
Session Started At	Represents the time when the coaching session officially began.
Session Completed At	Indicates the time when the coaching session was successfully concluded.
Session Canceled At	Specifies the time when the coaching session was canceled.
Coaching Session ID	Refers to the unique identifier associated with each coaching session.
Coaching Session Note	Refers to the notes taken during the coaching session.
Session Creation Time	Indicates the time when the coaching session was created.

This concludes our comprehensive coverage of the Coaching Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Session Duration	Quantifies the duration of the coaching session in minutes.
Total Participants	Enumerates the total number of participants involved in the session.
Session Count	Records the overall count of coaching sessions.

Coaching Report

Metrics and Dimensions

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