Handover to Dialogue Tree Skill

Updated 

26 days ago

In Dynamic Workflow, the Handover to Dialogue Tree Skill facilitates a seamless shift from dynamic responses to a fixed dialogue tree, supporting structured interactions where predefined logic is essential.

Configuring Handover to Dialogue Tree Skill

Perform the following steps to configure the Handover to Dialogue Tree Skill:

  1. Click the New Tab icon. Under Persona Apps, select Conversational AI.

    Conversational AI Applications screen is displayed.

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  2. Select the application on which you want to add the skill.

  3. Click Manage on the left-hand pane and select Skills.

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  4. Click +Add Skill on the top right corner of the screen and select Handover to Dialogue Tree from the drop down menu.

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    The Handover to Dialogue Tree screen is displayed.

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  5. Under the Overview section, enter the Name and Description.

  6. Under Setup Function section, select the Dialogue Tree from the drop down list.

  7. Click Save.

Refer to the following table for the parameter description of the Dialogue Tree Skill screen.

Parameter

Description

Name

Name of the skill. Follow the below mentioned guidelines for Names:

  • Be Clear and Direct: Use action-oriented, unambiguous verbs.

  • Keep It Concise: Aim for not more than four words that clearly describes the function's purpose.

  • Avoid Generic Names: Ensure the name is distinct from other functions.

  • Use a Noun or Output Indicator: Reflect the returned value (For example, fetch_exchange_rate, not convert_money).

Description

Additional details related to the Skill. Follow the below mentioned guidelines for Descriptions:

  • Start with a Clear Action Verb: Use verbs like "Retrieves," "Fetches," or "Generates."

  • Clearly State Function Purpose: Describe what the function does without assuming prior knowledge.

  • Mention Key Inputs: Include relevant inputs, but avoid specifying types (handled separately).

  • Specify Expected Output: Clarify what the function returns.

  • Keep it Concise: Aim for a description under 20 words.

Dialogue Tree

List of Dialogue Tree Skills from which you can select from which dialogue tree to handover to.

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