Email Event Notifications
Updated
Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.
Description of Email Events
ual intervention for notifying users, saving time and effort.
Customization: Tailored notifications for specific user actions or events to meet unique requirements.
Description of Email Events
The following table describes the available email notification events and their purpose:
Event Name | Description |
COMMUNITY_LIKE_REPLY | Triggered when a user likes another user's reply to a post. |
COMMUNITY_PRIVATE_MESSAGE | Occurs when a user sends a private message to another user. |
COMMUNITY_COMMENT_MENTION | Triggered when a user is mentioned in a comment on a post. |
COMMUNITY_CHECK_IN_EMAIL | Sent to users to re-engage them after a period of inactivity. |
GAMIFICATION_RANK | Triggered when a user reaches a new rank or level in the gamification framework. |
COMMUNITY_INACTIVE_USER_NOTIFICATION | Notification sent to users who have not engaged with the community for a specified period. |
COMMUNITY_EMAIL_UPDATED | Triggered when a user updates their email address in their profile settings. |
COMMUNITY_WELCOME_ON_SIGNUP_EMAIL | Welcome email sent to users upon successful signup. |
COMMUNITY_ACCEPT_SOLUTION_REMINDER | Reminder to mark a response as a solution if it resolved a query. |
GAMIFICATION | Triggered by various actions contributing to a user's gamification points or badges. |
COMMUNITY_MOVE_REPLY | Occurs when a reply is moved from one post to another. |
COMMUNITY_MOVE_COMMENT | Triggered when a comment is moved from one post to another. |
COMMUNITY_MERGE_POST | Occurs when two or more posts are merged into one. |
COMMUNITY_SELECTED_CONTEST_RUNNER_UP | Notification sent to contest runners-up. |
COMMUNITY_SELECTED_CONTEST_WINNER | Notification sent to contest winners. |
COMMUNITY_MARKED_ACCEPTED_FOR_FOLLOWERS | Notifies followers of a post when a solution is marked as accepted. |
COMMUNITY_MARKED_ACCEPTED_FOR_AUTHOR | Notifies the author of a post when a solution is marked as accepted. |
COMMUNITY_REPLY_MENTION | Occurs when a user is mentioned in a reply to a post. |
COMMUNITY_POST_MENTION | Triggered when a user is mentioned in a new post. |
COMMUNITY_WELCOME_EMAIL | Welcome email sent after initial user registration. |
COMMUNITY_GROUP_HUB_INVITE | Invitation to join a specific group or hub. |
COMMUNITY_FORGOT_PASSWORD | Email to reset a user's password after a request. |
COMMUNITY_MIGRATE_ACCOUNT_EMAIL | Email informing users about the account migration process. |
COMMUNITY_EMAIL_VERIFICATION_VIA_OTP | Email with an OTP for email verification. |
COMMUNITY_EMAIL_VERIFICATION | Email to verify a user's new email address. |
COMMUNITY_REPLY | Triggered when a user posts a reply to an existing post. |
COMMUNITY_CONTEST_ENTRY | Notification sent when a user enters a contest. |
COMMUNITY_REJECTED_APPROVAL | Notification sent when a post, comment, or reply is rejected by moderation. |
COMMUNITY_PENDING_APPROVAL | Notification sent when a post, comment, or reply is awaiting moderation approval. |
COMMUNITY_POST | Triggered when a new post is created in a topic a user is following. |
Email Digest Notification
Users can receive a summarized email digest of all new posts in the community—either daily or weekly—based on their preferences. This helps users stay updated without logging into the platform frequently.
Key Highlights:
Custom Frequency: Users can choose to receive digests Daily, Weekly, or Turn them Off.
Relevant Content Only: The digest respects user content preferences and shows only new posts relevant to them.
Clear Navigation: A CTA in the email lets users view all new posts in one click—leading to a search results page with a date filter applied.
Mobile-Friendly: The email is responsive across all major email clients and devices.
Disabled by Default: This feature is turned off by default for all users and can be enabled from their notification preferences.
