Feature Settings Page for Managing Dynamic Properties
Updated
Overview
The Feature Settings page is a centralized place in Sprinklr where administrators can view, search, and manage feature-level settings that were previously controlled through Dynamic Properties (DPs). It gives organizations more control over their environment by reducing reliance on support tickets. This article is intended for Sprinklr administrators and workspace owners who manage configuration settings across modules.
What You Can Do on the Feature Settings Page
The Feature Settings page allows you to:
Search, View, and Modify DPs that your organization can configure.
Turn features on or off without manual intervention from engineers or raising a support ticket
Speed up enablement and updates for core configuration changes.
Manage configurations in one unified interface instead of multiple pages.
Enablement and Permissions
The Feature Settings page follows strict RBAC (Role-Based Access Control) to ensure only authorized users can view or modify settings. Permissions can be managed under Edit → Role Permissions → Feature Settings, where administrators can grant edit access by role.
For Workspace Settings, users must have Edit permission and be either a Workspace Admin or Global Admin. Only Workspace Admins or Global Admins can view these settings.
For Global Settings, users must have Edit permission and be a Global Admin to make changes, while Workspace Admins and Global Admins can view them.
Supported DP types
The Feature Settings page currently supports the following types of DPs:
Boolean: Toggle between on/off or true/false.
Enumerated: Select a value from a predefined dropdown list.
Numeric or Free-text: Enter numbers or text as needed.
Picklist & Loop-up
Key Features of the Feature Settings Page
You can perform the following actions on the Feature Settings page:
View: Allows you to see the value currently configured for a feature setting.
Edit: Allows you to modify the value of a feature setting. Ensure that the user has the required permissions to make changes. You can also click Learn More to open the related KB article for additional details about the feature setting.
Activity: Displays a list of activities performed on the selected feature setting.
Other Features:
Critical DPs: This
icon indicates that the feature setting is critical and should not be modified without careful consideration.Default Value: This
icon indicates that the feature setting currently has a value different from the default. The default value is also displayed for reference.Search: Use the Search bar to quickly locate settings using keywords or identifiers.
Filter: Use the Filter option to narrow down entries based on Modules, Sub-modules, and Setting Type.
Steps to Access the Feature Settings Page
Follow these steps to open the Feature Settings page:
Log in to Sprinklr platform using a profile that has permission to view or edit Feature Settings.
From the Launchpad, click on All Settings within Platform Modules.
In the All Settings screen, click Feature Settings from the left-side panel (shown below).
In the Feature Settings screen, click Engagement. The Engagement screen with all Engagement-related DPs opens up. Here, you can View, Edit or see Activity (audit trail) for the selected DP (based on the permissions you have).
Note: If you have multiple DPs, use the search bar at the top of the Feature Settings page to quickly locate the setting you need.
How to Update a Setting on the Feature Settings Page
Open All Settings > Platform Settings > Feature Settings.
Search for the setting you want to modify.
Select the setting to open its details.
Make the required changes based on the field type:
Toggle the switch for a Boolean field.
Choose an option from a list for an enumerated field.
Enter your text or number for free-text or numeric fields.
Select Save to apply the update.