This article explains how to create and manage Global Variables from the All Settings navigation path.

Steps to Access Global Variables

1. Select the New Tab icon.
2. Under Platform Modules, go to Listen > All Settings.
3. In the left navigation pane, select General > General Settings.
4. Select Global Variables.
5. On the Global Variables record manager page, select + Create Global Variable.
6. In the Create Global Variable window, configure the required fields.
7. Select Create.

Configure Global Variable Fields

Field Type: Select the type of value the variable stores.

Available options include:

• Text: Stores letters, words, or alphanumeric values.
• Number: Stores numeric values only.
• Text Multi: Stores multiple text values as a collection.

Name: Enter a unique and descriptive name that clearly identifies the variable's purpose.

API Reference ID: Specify a unique identifier used by APIs and backend services to reference the variable.

• The identifier typically includes a predefined prefix, such as __C__.
• Append a unique value after the prefix.

Description: Provide a brief description of the variable's purpose.

Although optional, adding a description makes future maintenance and administration easier.

Variable Value: Enter the value assigned to the variable. This value can be reused across workflows and configurations.

Next Steps: After configuring all required fields, select Create to save the global variable.