Overview

It’s a summarization feature that provides a summary of the case on which the particular guided workflow is running. Before starting a guided workflow, as an agent, you can add the AI+ summary component to get contextual information about a case. Once the component is added, the preconfigured API model generates a summary based on past interactions and activities within the case. This summary helps you quickly understand the context and proceed more effectively through the workflow.

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Various Fields in Sprinklr AI+ Field

• API Name: It is a unique identifier that can be used as a reference to the value of this component. Please ensure there are no hyphens or spaces, and that the name does not start with a number or underscore.

• Label: This field allows you to name the attached file. If you want to customize the name, you can use this component to define it. 

• API Model: You can select the models that have been pre-configured in the system.

• Set Incoming Mapping:

  • Custom Prompt: Only one Custom Prompt is supported, i.e., CaseNumber.

  • Output Variable Label: The case number can either be auto-detected (typically the parent case) or manually selected if the agent wants to refer to a specific case.

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