Ad Comment Moderation for Instagram

Updated 

2 days ago

Learn about the new Instagram comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.

The table below provides you with information about the types of comments that can be fetched and if it requires Sprinklr’s advertising module to be enabled:

Post Type

Sprinklr Support

Requires Sprinklr Ads

Organic

Yes

No

Boosted

Yes

No

Dark Sponsored

Yes

Yes*

Note:

  • Instagram dark post comments require the Facebook Ad Account to be added and are seen through the ad account, not the page.

  • For PAC ads on Instagram, we receive one of the Instagram post IDs that is linked to the ad. Comments will be captured only for that specific variation. Comments from other IG post variations will not be fetched.

The table below provides you with information about the types of actions that can be taken on comments on Instagram ads.

Action

Supported

Organic

Dark Ads*

Shadow Post Ads**

Reply to Comment

Yes

Yes

No (API Limitation)

Delete Comment

Yes

Yes

No (API Limitation)

Reply to Direct Message

Yes

No

NA

Like Comment

No

No

No

Hide Comment

Yes

No

No

Disable Comments

No

No

No

Ban Profiles to Comment

No

No

No

​

*Instagram Dark Post Ad comments require the Facebook Ad Account to be added and are grabbed through the ad account, not the page

​

**Shadow Posts are the posts where a user had selected Use Facebook Page as Instagram Page option. This results in Instagram creating a shadow page, with the name same as that of the Facebook page. Users will not have an option to follow the account on Instagram for shadow posts.

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