Sprinklr Voice AI is a self-serve setup experience in the Sprinklr platform that gives you full control over how voice interactions are generated and understood using Voice AI Text-to-Speech (TTS) and Speech-to-Text (STT). It is designed for contact center administrators, CX managers, and technical users who want to configure and optimize voice experiences without relying on internal support teams.

​

With Voice AI Configuration, you can directly define your TTS and STT pipelines—selecting providers, models, and processing rules. This significantly reduces setup time and enables faster iteration.

​

Selecting a voice or deploying a configuration are fully self-serve and typically completed within minutes to a few hours. You can choose from integrated providers, customize how text is spoken or transcribed, and test configurations in real time before deployment.

​

The feature supports leading Voice AI providers, allowing you to choose the best option for your use case based on accuracy, latency, language coverage, and cost.

• TTS configurations apply to Voice AI Agents (voice bots) and IVR flows.
• STT configurations apply to IVR flows and real-time conversations (RTS) between agents and customers.

​

Benefits of Using Voice AI (TTS and STT)

Faster Configuration and Deployment

• Eliminate dependency on internal teams
• Configure and deploy voice setups in minutes instead of days

Greater Flexibility and Control

• Choose providers, models, and settings based on your needs
• Bring your own provider credentials (BYOK)

Real-Time Testing and Optimization

• Test configurations instantly before rollout
• Fine-tune voice tone, speed, and transcription behavior

Multi-Provider Support

• Select the best provider for specific use cases
• Optimize for language, latency, or accuracy requirements

​

Common Use Cases for TTS and STT

Voice Bots and Automated Conversations (TTS + STT)

• Power end-to-end conversational IVR systems
• Enable bots to speak naturally (TTS) and understand user input (STT)

IVR Menu Navigation (TTS + STT)

• Convert menu prompts into natural speech
• Capture and interpret customer responses accurately

Real-Time Agent Assist (STT)

• Transcribe live customer conversations
• Enable real-time insights, suggestions, and compliance monitoring

Call Transcription and Analysis (STT)

• Generate transcripts for quality assurance and analytics
• Identify trends, sentiment, and key topics

Personalized Voice Experiences (TTS)

• Customize tone, language, and voice style for different audiences
• Support multilingual customer interactions

Accessibility Enhancements (TTS + STT)

• Enable voice-based interactions for users who prefer or require them

• Improve inclusivity across digital and voice channels

​

Related Articles

• Getting Started with TTS and STT

• ​Configuring TTS (Text To Speech) and STT (Speech To Text)

​