This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.

When to Use the Knowledge Base Content Source

Use the Knowledge Base as a content source when your AI Agent needs to answer questions using information from:

• Sprinklr Knowledgebase (knowledge content/training content)

• Your brand’s Content Management System (CMS)

If you're using a CMS, connect it to the Sprinklr Knowledge Base to transfer content seamlessly. Once integrated, the AI Agent can access and learn from this content, improving its ability to respond accurately.

Benefits of Syncing with the Knowledge Base

• Keeps your AI Agent’s knowledge up to date

• Enables content filtering by language, tags, or custom fields

• Supports automatic synchronization at scheduled intervals

• Ensures only relevant and approved content is used

Sync Knowledge Base Content

1. In the Knowledge Content window, select Configure in the Knowledge Base section to sync content from the Sprinklr Knowledge Base (KB) with the AI Agent.

   

2. In the Knowledge Base window, select Add Knowledge Base in the top-right corner.

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3. In the Configure Knowledge Base Articles window, turn on Enable Auto Sync to set up time‑based synchronization between the Sprinklr Knowledge Base (KB) and your model.

4. Use the Filter option to select articles you want to include in your model.

   

5. Select Save in the lower-right corner.