This procedure explains how to enable and configure FAQ responses that include both text and images using AI Agent Builder.

Configure Image‑Based FAQ Responses

Follow the steps below to configure FAQ responses with images in AI Agent Builder.

Open AI Agent Builder

1. Navigate to Sprinklr Launchpad.

2. Open AI Agent Builder.

3. Select the AI agent you want to configure.

Configure Smart FAQ or FAQ Tool

You can deliver FAQ responses with images using either the Smart FAQ node or the FAQ Tool, depending on your setup.

Option 1: Use Smart FAQ Node

Streaming Mode (Required)

• Live Chat: Responses are published directly by the Smart FAQ node. Images appear inline with the text for a seamless customer experience.

• WhatsApp: Image‑based responses are not supported.

Non‑Streaming Mode (Required)

• Live Chat and WhatsApp: Responses are published using a bot reply node. The backend returns an array of image URLs.
  Configure a decision box to loop through the array and display each image sequentially.

Option 2: Use FAQ Tool

Streaming Mode (Required)

• Live Chat: Images are appended at the end of the text response generated by the FAQ tool.

• WhatsApp: Image‑based responses are not supported.

Non‑Streaming Mode (Required)

• Live Chat: Images are inserted between text messages so customers can view text and visuals together.

• WhatsApp: The response is split into multiple messages. Text is delivered first, followed by images in the correct order.

Save and Test the Configuration

1. Save your changes in AI Agent Builder.

2. Test the FAQ response using a sample customer query to confirm that text and images are displayed correctly.