Knowledge Content plays a crucial role in enhancing the accuracy and relevance of AI Agent responses. Users can upload various content sources such as documents, FAQs, and knowledge articles. The AI Agent leverages this information using Retrieval-Augmented Generation (RAG) to deliver precise and context-aware answers.

Accessing Knowledge Content

Follow these steps to navigate to the Knowledge Content section of your AI Agent.

1. Create a new AI Agent or click the Manage icon next to an existing one.

   

2. In the left navigation pane, select the caret next to Build, then expand Knowledge and Data Management.

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3. In the left navigation pane, select the caret next to Build, then expand Knowledge and Data Management.