Configure Labels in Community

Updated 

Label Management allows you to customize the text labels displayed across your Community to align with your organization’s terminology, branding, and communication style. You can replace default Community labels with preferred wording to create a more consistent and familiar experience for users. You can also create Community Labels to organize and group related Categories and messages.

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Prerequisite: You must have the View and Customize Labels permissions under the Care Community section.

Follow these steps to create a label in Community:

  1. Navigate to Community Builder.

  2. Click the vertical ellipsis (⋮) icon corresponding to the Community where you want to configure the Label. This displays a list of available options.

  3. Select Labels Management from the list to open the Community Labels page.

  4. Select Create Label at the upper right of the page to open the Create Label page.

  5. Fill in the required fields on the Create Label page. Fields marked with a red star are mandatory. Below are the descriptions of all the fields in this section:​

    1. Label: Enter a name for the Label. (Required)

    2. Description: Enter a brief description that explains the purpose of the Label.

    3. Order: Enter a number to define the display order of the Label relative to other Labels.

    4. Categories: Select the Community Categories in which the Label is available. You must select at least one Category. (Required)

    5. Topics: Select the Topics in which the Label is available. You must select at least one Topic. (Required)

    6. Make this label mandatory: Enable this option to require users to select at least one mandatory Label before publishing content in the selected Categories and Topics.

  6. Select Create.

This creates the Label with the specified details. Once created, you can edit a Label.