Audit Logs have been enhanced to provide greater visibility into workflow execution and system activities. These updates help administrators troubleshoot issues, track actions, and better understand how data is processed across workflow components.

Enhanced Audit Details

The following additional information is now available in Audit Logs for supported workflow actions.

API Tool

Audit logs now capture detailed API execution information, including:

• API Name – The API or endpoint that was invoked.
• Input Variables – The data passed in the API request.
• Output Variables – The response returned by the API.
• Adapted Result Variable – Any transformed or mapped values derived from the API response.

Macro Tool

Audit logs now display:

• Macro Used – The macro executed during the workflow.

Queue Routing

Audit logs now capture:

• Routed Queue – The destination queue to which the case or work item was routed.

Record Retrieval

Audit logs now provide:

• Input Variables – The parameters used to retrieve records.
• Output Variables – The records returned by the query.

Guardrail Execution

Additional guardrail details are now available, including:

• Guardrail Name – The name of the executed guardrail.
• Guardrail Detected – The condition or event that triggered the guardrail.
• Guardrail Type – The category of the guardrail.

Improved Error Messages

Error messages for failed queries have been simplified to make troubleshooting easier.

Benefits:

• Replaces technical system logs with clearer, user-friendly messages.
• Provides actionable guidance to help resolve issues.
• Makes it easier to identify and address common configuration or data-related problems.
  

Fallback Reason Visibility

When a workflow falls back due to a service interruption or processing issue, the reason is now displayed directly in the audit details.

Examples include:

• Service failure
• Processing failure
• Speech recognition service failure
• Speech synthesis service failure

This enhancement helps administrators identify the source of failures more quickly and take corrective action.