The Toggle Node Execution Tracking feature lets you monitor how often specific nodes are executed during chat and voice interactions. It provides detailed reporting metrics to help analyze conversation flows and optimize process performance.

​

Accessing Toggle Node Execution Tracking

Perform the following steps to access the Toggle Node Execution Tracking:

1. Navigate to the Create a Dialogue Tree.

2. Hover over any node for which you want to enable Toggle Node Execution Tracking, and then hover over the Options icon.

   ​

   ​

   ​

3. Click Toggle Node Execution Tracking.

   ​

Metrics Captured in Care Reporting

​Data points can be tracked via the Process Execution data source in reporting.

• Case Number (D): ID associated with the case.

• Node Execution Start Time (D): Timestamp of node activity.

• Asset ID (D): Unique conversation ID linked to node activity in the IVR.

• Node Activity ID (D): Unique Node ID of the IVR.

• Node Activity Type (D): Type of node passed in the conversation.

• Process Definition (D): Name of the IVR (as per configuration).

• Node Activity Name (D): Node name from the IVR configuration.

• Node Activity Sequence (D): Order of traversal through the IVR nodes.

• Total Process Executions (M): Count of times a call traverses through any node.

  ​