Prerequisites and Permissions for Ticket Management
Updated
Before using the Ticket Management module in Sprinklr, ensure the following prerequisites and permissions are in place:
Prerequisites
The Entity Studio (also known as Entity Manager) persona app is created for your account.
The respective Dynamic Property (DP) is enabled for your account.
Note: To enable this feature, reach out to Sprinklr Support at tickets@sprinklr.com with your Partner ID and Name. If you're unsure of these details, your Success Manager can assist you.
User Permissions
These user permissions are assigned to your user:
Entity Studio
