In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine.

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Using Queue Rules, you can automatically assign messages to queues without the need for any manual action. And as a message moves through a workflow, the message's Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this section, we will go over navigating to Workspace and Global Queues.

Access Workspace Queues

1. Click the New Tab icon in your Sprinklr platform. Under Platform Modules, click All Settings within Listen.​

2. From the left pane, select General Settings and then click Workspace Queues.

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Access Global Queues

1. Click the New Tab icon in your Sprinklr platform. Under Platform Modules, click All Settings within Listen.​

2. From the left pane, select General Settings and then select Queues.​

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