Add a Workspace Queue
Updated
Workspace Queues are used to store Inbound Messages. As a message moves through a workflow, the message's Workspace Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this article, we will go over how to add a Workspace Queue.
Steps
Click the New Tab icon
in your Sprinklr platform. Under Platform Modules, click All Settings within Listen.
In the All Settings Home window, click General Settings from the left pane, or center of the page.
In the General Settings window, select Workspace Queues from the left-side pane. In the Workspace Queues screen, click Add Queue in the top right corner. For more information, see the article's section on Workspace Queues — Field Descriptions.
In the New Queue creation form, enter the details. Here are the fields and corresponding descriptions to help with:
Term | Description |
Name | Enter a queue name. |
Queue Type | Select the queue type from the drop-down menu. For workspace queues only one option is available (Inbound Messages). |
Description | Enter a queue description. |
Queue Owner | Select a queue owner from the drop-down menu. You can only select one owner at a time. |
Subscribers | Select queue subscribers from the drop-down menu. You can select the Users or User Groups who will receive messages associated with this queue. |
5. Click Save in the bottom right corner to save your created workspace queue.
