DIM_VOICE_APPLICATION_PROPERTY
Updated
The DIM_VOICE_APPLICATION dimension table stores configuration details for voice applications integrated with telephony providers like Twilio. It includes identifiers such as Voice App ID, account details, phone numbers, IVR flow IDs, and provider information, along with timestamps for creation and modification. This table is designed to manage and track voice application setups, enabling seamless call routing, IVR management, and multi-channel support for voice and SMS interactions within the platform. Below are some of the scenarios where this Report is beneficial:
Voice Application and IVR Management: Track voice application configurations, IVR flows, and phone number mappings to manage call routing and ensure customers are directed to the appropriate service paths.
Telephony Configuration Auditing: Monitor voice application details, provider configurations, and modification timestamps to support governance, troubleshooting, and change management.
Voice Channel Performance and Coverage Reporting: Analyze voice applications, associated phone numbers, and provider setups to assess channel utilization, support multi-channel operations, and optimize customer communication workflows.
Field Mapping/ Glossary
The report will include the following information:
Field Name | Descriptions | Data Type | Nullable & Default Value | PII Field | Unique Key |
VOICE_APP_ID | Unique identifier for the voice application. | STRING | No | No | Yes |
ACCOUNT_ID | Unique numeric ID representing the Sprinklr account. |
NUMBER |
NO |
No |
No |
ACCOUNT_SID | Twilio account SID linked to the voice application. |
STRING |
Yes | Null |
No |
No |
APP_SID | Twilio Application SID used for voice setup. | STRING | Yes | Null | No | No |
COUNTRY_CODE | ISO country code of the voice app phone number. |
STRING |
Yes | Null |
No |
No |
CREATED_TIMESTAMP | Timestamp when the voice application was created. |
DATETIME |
Yes | Null |
No |
No |
FALLBACK_IVR_FLOW_ID | ID of the fallback IVR flow in case the primary one fails. |
STRING |
Yes | Null |
No |
No |
IS_DELETED_FLAG | Indicates if the voice application is deleted. Values: TRUE/FALSE |
BOOLEAN |
No |
No |
No |
LAST_MODIFIED_AGENT_ID | ID of the user who last updated the voice application. |
NUMBER |
No |
No |
No |
MODIFIED_TIMESTAMP | Timestamp when the voice application was last modified. |
DATETIME |
Yes | Null |
No |
No |
OWNER_AGENT_ID | User ID of the application owner. | NUMBER | No | No | No |
PARTNER_ID | Partner ID associated with the account. | NUMBER | No | No | No |
PHONE_SID | Twilio Phone SID linked to the configured number. |
STRING |
Yes | Null |
No |
No |
PRIMARY_IVR_FLOW_ID | Identifier for the primary IVR or call flow linked to this application. |
STRING |
Yes | Null |
No |
No |
PRIMARY_PHONE_NUMBER | Main phone number configured for the voice application. |
STRING |
Yes | Null |
No |
No |
RECORD_LAST_MODIFIED_TIM | Timestamp of the most recent update made to | TIMESTAMP_LTZ | No | No | No |
SECONDARY_PHONE_NUMBE RS | List of additional phone numbers associated with the application. Format: ["Values"] |
ARRAY |
Yes | Null |
No |
No |
SMS_SUPPORTED |
Whether SMS is supported for the application. Values: TRUE/FALSE |
BOOLEAN |
No |
No |
No |
VOICE_ACCOUNT_ID | Internal Sprinklr Voice Account ID. | STRING | Yes | Null | No | No |
VOICE_APP_NAME | Display name of the voice application. | STRING | No | No | No |
VOICE_PROVIDER | Telephony provider used for the voice application. |
STRING |
No |
No |
No |
VOICE_SUPPORTED | Whether voice is supported for this application. Values: TRUE/FALSE |
BOOLEAN |
No |
No |
No |
VOIP_SUPPORTED | Whether VOIP is supported. Values: TRUE/FALSE |
BOOLEAN |
No |
No |
No |
Intended Use and Prohibited Uses
DataStream is intended solely to support operational efficiency, service delivery, business intelligence, and process optimisation. The product is not designed or intended for employee monitoring, workplace surveillance, performance evaluation, profiling of individuals, or making decisions that materially affect an individual's employment, rights, opportunities, or access to services.
DataStream does not process biometric data for the purpose of identifying individuals and does not perform emotion recognition, affect detection, or emotion inference in the workplace.
Customers must not use DataStream in a manner inconsistent with these intended purposes and remain responsible for ensuring compliance with applicable legal and regulatory requirements as well as with Sprinklr's Acceptable Use Policy.