DIM_VOICE_DIALER_PROFILE
Updated
DIM_VOICE_DIALER_PROFILE is a dimension table that stores configuration and metadata related to voice dialer profiles, including dialing strategies, pacing settings, IVR linkage, recording and transcription flags, and operational status. It is used to support analysis, reporting, and management of dialer behavior across clients and applications. Below are some of the scenarios where this Report is beneficial:
Dialer Campaign Performance Analysis: Analyze dialing strategies, pacing configurations, and operational settings to measure outbound campaign effectiveness and optimize contact rates.
Dialer Configuration and Compliance Monitoring: Track recording, transcription, IVR, and dialer settings to ensure configuration consistency, regulatory compliance, and adherence to operational policies.
Dialer Operations and Capacity Planning: Evaluate dialer profile usage, status, and application associations to optimize resource allocation, improve dialing efficiency, and support large-scale outbound operations.
Field Mapping/ Glossary
The report will include the following information:
Expected Name | Definition | Data Type | Nullable & Default Value | PII Field | Unique Key |
DIALER_PROFILE_ID | Unique identifier of the dialer profile | VARCHAR | No | No | Yes |
APPLICATION_ID | Identifier of the application where the dialer profile is configured or used | VARCHAR | No | No | No |
CALLER_DID_SCHEDULER_ID | Identifier for the caller DID scheduler associated with the dialer profile | VARCHAR | Yes | null | No | No |
CLIENT_ID | Unique identifier of the client or tenant that owns the dialer profile | VARCHAR | No | No | No |
DESCRIPTION | Free-text description providing additional details about the dialer profile | VARCHAR | Yes | null | No | No |
DIALER_NAME | Human-readable name assigned to the dialer profile | VARCHAR | No | No | No |
DIALER_PROFILE_AGENT_ID | Identifier of the agent associated with or responsible for the dialer profile | VARCHAR | No | No | No |
DIALER_PROFILE_STATUS | Current operational status of the dialer profile Sample Values: SHUTDOWN, ACTIVE, PAUSED |
VARCHAR |
No |
No |
No |
DIALER_TYPE | Type of dialer configuration such as Inbound, Outbound, or Blended Sample Values: PREVIEW, PREDICTIVE, DIALER_MANUAL_TASK |
VARCHAR |
No |
No |
No |
IVR_PROCESS_ID | Identifier of the IVR process linked to the dialer profile | VARCHAR | Yes | null | No | No |
LAST_MODIFIED_AGENT_ID | Identifier of the agent or system that last modified the dialer profile | VARCHAR | No | No | No |
Intended Use and Prohibited Uses
DataStream is intended solely to support operational efficiency, service delivery, business intelligence, and process optimisation. The product is not designed or intended for employee monitoring, workplace surveillance, performance evaluation, profiling of individuals, or making decisions that materially affect an individual's employment, rights, opportunities, or access to services.
DataStream does not process biometric data for the purpose of identifying individuals and does not perform emotion recognition, affect detection, or emotion inference in the workplace.
Customers must not use DataStream in a manner inconsistent with these intended purposes and remain responsible for ensuring compliance with applicable legal and regulatory requirements as well as with Sprinklr's Acceptable Use Policy.