Request Dashboard on Sprinklr Mobile Application
Updated
The Request Dashboard in the Sprinklr mobile application provides a centralized view of Workforce Management requests. From a single dashboard, you can access Time Off, Shift Trade, and Shift Bid requests, helping you stay informed about changes that may affect workforce availability and schedule coverage.
You can configure custom Request Dashboards to focus on the request types and information most relevant to your team. By using approval and rejection workflows directly from the mobile app, you can quickly evaluate requests, make informed decisions, and maintain appropriate staffing levels while ensuring a consistent request management process.
Follow these steps to view the Request Dashboard on the Sprinklr mobile application:
On the Sprinklr mobile application, tap the Menu button at the bottom right of the screen.
Select Request Dashboard from the submenu.
Request Dashboard Overview
The dashboard displays pending and reviewed requests grouped by request type. Swipe left or right to view the available request categories, such as Time Off, Shift Change, Shift Trade, and any additional request types configured. The number displayed next to each category indicates the current number of requests.
For each request category, you can search for requests by agent name, filter requests by date range, and apply additional filters such as Approval Status, Assigned To, and Created By. These options help you narrow the list of requests and quickly find the items that require your attention.
Each request card provides the key information you need to evaluate the request. Select a request card to view additional details, such as the request approval workflow, request history, and current status. If the request is awaiting action, you can review the details and approve or reject the request directly from the request details page.
Time Off Requests
For Time Off requests, tapping the request card shows the following request-related details:
Field Name | Description |
Requested By | The name of the agent who has created the Time Off request. |
Time Off Activity | The Time Off Activity requested, such as annual leave, sick leave, or personal leave. |
Date and Time | The date and time range for which the Time Off request applies. This information indicates when the agent will be unavailable to work. |
Duration | The total amount of time requested (in Days or Hours), calculated based on the selected date and time range. |
Last Time Off | Agent's most recent approved or recorded Time Off occurrence, providing additional context when reviewing the current request. |
Created On | The date and time when the agent submitted the Time Off request. |
Supporting Document | Any document attached to the request to support the Time Off submission, such as a medical certificate or other required documentation. |
Reason | The explanation provided by the employee for the Time Off request. This information can help you evaluate the request during the approval process. |
Note: When reviewing a Time Off request, you can provide additional context for your decision by entering comments in the Add Reason field. The comments you provide are recorded as part of the request review process and can help explain why the request was approved or rejected.
Shift Change Requests
For Shift Change requests, tapping the request card shows the following request-related details:
Field Name | Description |
Requested By | The name of the agent who has created the Shift Change request. |
Shift Change Date | The date on which the requested Shift Change will take effect. |
Shift | The name of the Shift associated with the request. |
Start Time | The scheduled start time of the shift. If a shift start time change has been requested, this field displays the current start time and the requested start time. |
Duration | The total length of the shift covered by the request. If a shift duration change has been requested, this field displays the current duration and the requested duration. |
Modified Activities | The scheduled Activities within the shift that are affected by the requested change. |
Note | Additional information or comments provided by the agent to explain the Shift Change request or provide context for review. |