You can give feedback on the sentiment of a message and make corrections. This would help in re-training the model so that it can be made more accurate over a period of time. For example, if sentiment on a message is marked negative but you believe it is marked incorrectly, you have an option to directly change sentiment. For enabling Feedback Mechanism, you need to check if the feedback rule for sentiment is enabled or not. 

To Enable Workflow Update Rule for Feedback Mechanism

1. Click the New Tab icon . Under the Governance Console tab, select Manage Rules within Platform Setup.

2. On the Rules window, click the Dashboard Menu icon  in the top left corner and select Workflow Update under Customer.

   

3. Look for the Classification Feedback Loop rule.

4. In the Status column, click the Toggle icon to enable the Classification Feedback Loop rule to start getting feedback.

   

To Change the Sentiment of a Message

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. On the Engagement Dashboard window, click the Dashboard Menu icon in the top left corner and select your desired dashboard.

3. Scroll through the message for which you want to change the Sentiment. Hover over the Options icon in the bottom right corner of the message and select Sentiment from the available drop-down options.

   

4. On the Choose Sentiment popup window, click the desired sentiment. You can choose Positive, Neutral, or Negative sentiment for your message.

   

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To Change the Sentiment of a Message from the Third Pane

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. On the Engagement Dashboard window, click the Dashboard Menu icon in the top left corner and select your desired dashboard.

3. Scroll through and click the message for which you want to change the Sentiment.

4. On the third pane window, look for Workflow Properties under in the Overview tab. Then click Sentiment.

   

5. Under Sentiment, select the desired sentiment from the available dropdown options. You can select Positive, Neutral, or Negative sentiment for your message.

   

6. Click Save to finalize.