Deleting screen recordings is a crucial capability for maintaining regulatory compliance, safeguarding sensitive data, and optimizing storage usage. Organizations often need to remove recordings after a defined retention period or under specific conditions, and Sprinklr supports this through both automated and manual approaches. Recordings can be deleted automatically using Compliance Manager settings or manually via Guided Workflow nodes such as Delete Records, while the Update Records node allows modification of expiry timelines and deletion periods. This flexibility helps organizations meet compliance requirements, enhance data privacy by eliminating unnecessary recordings, and efficiently manage storage by clearing outdated files, all while providing control over how and when deletions occur.

Deleting Screen Recording through Compliance Manager

1. Click the New Tab icon. Under Platform Modules, click Compliance Manager within Love.

2. On the Compliance Policy screen, create a new compliance policy by clicking + Create Compliance Policy at the top right corner or edit the existing one by hovering over the options icon and click Edit.

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3. Enter the Key Fields for Compliance Policy Creation as per your requirements.

4. On the Screen Recordings Maintenance screen:

   1. Hide screen recordings from interface after a specified number of days (e.g., 4 days).

   2. Delete screen recordings from database after a defined period (e.g., 1 day and 0 hours).

      1. How It Works:

         1. Toggle Hide screen recordings from interface ON to make recordings invisible after the set duration.

         2. Toggle Delete screen recordings from database ON to permanently remove recordings after the specified time.

         3. This method is ideal for automated compliance-based deletion.

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5. Click Save.

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Deleting Screen Recording through Guided Workflow

1. Click the New Tab icon. Under the Sprinklr Service tab, click Guided Workflows within Resolve.

2. Create a new Guided Workflow by clicking +Add Guided Workflow or by hovering over the Options icon and click Edit Workflow.

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3. Click the + sign and add a Delete Records node.

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4. Enter the configuration details as per need:

   1. Entity Type: Select SCREEN_RECORDING.

   2. Number of records to delete: Choose Single or Multiple.

   3. Filter Records: Apply conditions (For example, delete recordings for a specific case ID or date range).

   4. Exception Variable: Optional field to handle exceptions during deletion.

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5. Save this configuration and then click Save and Deploy.

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Updating Expiry Time through Guided Workflow

1. Perform Step 1 to Step 2 mentioned under the Deleting Screen Recording through Guided Workflow section.

2. Click the + sign and add the Update Records node.

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3. Enter the configuration details as per need:

   1. Entity Type: Select SCREEN_RECORDING.

   2. Condition: Define when the update should apply (For example, Recording Expiry Date).

   3. Update Fields: Set a new expiry time or deletion period.

   4. Output Variable: Stores results for further workflow actions.

4. Save this configuration and then click Save and Deploy.