The Indicator Configuration feature in Screen Recording allows businesses to control whether agents are shown a visual indicator when their screen is being recorded, helping maintain transparency by informing agents that recording is active. While this indicator is typically enabled to ensure clarity, organizations may choose to disable it in specific scenarios such as compliance-driven workflows or distraction-free environments. This configuration is managed through the Recording Sampling Settings under screen recording setup and provides key benefits including improved transparency when enabled, a distraction-free experience when disabled, compliance flexibility based on regulatory or internal needs, and greater administrative control over how recording notifications are displayed in the agent interface.

Implementing Indicators

1. Click the New Tab icon. Under Platform Modules, click Compliance Manager within Love.

2. On the Compliance Policy screen, to create a new compliance policy, click + Create Compliance Policy at the top right corner or to edit an existing one, hover over the Options icon and clicking Edit.

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3. Enter the Key Fields for Compliance Policy Creation as per your requirements.

4. Click the toggle named Disable recording indicator to enable it.

   1. Field Name: Disable Recording Indicator

   2. Functionality:

      1. Checked (Enabled):

         1. The recording indicator will not be displayed on the agent’s screen.

         2. Useful for workflows where visual indicators may cause distractions or are not required by policy.

      2. Unchecked (Disabled):

         1. The recording indicator will be shown on the agent’s screen whenever screen recording is active.

         2. Recommended for transparency and informing agents about ongoing recording.

   3. Example: The checkbox Disable recording indicator is located under the Screen Recordings settings. If selected, the indicator will be hidden during screen recording sessions.

   4. Admins configure this setting while defining screen recording sampling policies.

   5. The system applies the indicator behavior consistently across all sessions for agents covered by the policy.

   6. This setting does not affect the actual recording process, only the visibility of the indicator.

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5. Click Save.

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