Screen Recording permissions control who can access screen recordings associated with cases and calls in Sprinklr. These permissions help protect sensitive customer and agent data while allowing authorized users to review interactions for quality assurance, training, and analysis.

Screen recordings are available only when Quality Management or Conversational Analytics is enabled for your tenant. Access to recordings is then governed by case visibility and role-based permissions to ensure secure and appropriate usage.

Configure these permissions to maintain compliance, restrict data access, and provide visibility only to authorized users.

Permissions

To view screen recordings, ensure the following requirements are met:

Feature enablement

Enable either Quality Management or Conversational Analytics to access screen recording functionality.

Case view permission

Grant the Case Management → Case → View permission.

This allows users to access the All Cases / All Calls view, where screen recordings are available.

Persona access configuration

If the All Cases tab is not visible for a persona, add it using the Persona App Configurator:

1. Go to All Settings → Manage Customer → Persona App Configurator.

2. Select the required persona.

3. Click the + (Add) icon.

4. Under Menu Item, select Audit Cases Insights to enable the All Cases tab.