Service Analytics Copilot is an AI-powered assistant designed to simplify how users explore, create and interpret Service Reporting dashboards.

It helps users understand reporting data, generate widgets, investigate metrics and surface insights without having to manually navigate complex metrics and dimensions.

Key capabilities include:

• Widget Generation: Create widgets using natural-language instructions. 

• Natural-Language Q&A: Ask questions about reporting data and metrics. 

• Root Cause Analysis (RCA): Investigate potential drivers behind metric changes. 

• Dashboard, Section and Widget Summaries: Quickly understand key insights from reporting data. 

• Service Reporting Insights: Explore relevant insights from Service Reporting dashboards. 

• FAQ-Line Assistance: Get assistance with relevant frequently asked questions. 

For more information, refer to the Service Analytics Copilot overview. 

Users with Feature Access Management permissions in AI+ Studio can enable or disable Service Analytics Copilot.

To manage access: 

1. Navigate to AI+ Studio. 

2. Open Feature Access Management. 

3. Locate the feature named Sprinklr Copilot for Service Analytics Dashboards. 

4. Enable or disable the feature as required. 

5. Manage access for individual users or user groups from the same screen. 

Default access: During the initial rollout, Global Admins and users with Reporting access and Create and Edit permissions for dashboards and widgets will receive access to Service Analytics Copilot by default in the selected partner environments. 

Yes. Access can be managed for individual users or user groups through Feature Access Management in AI+ Studio. 

An administrator with the required permissions can remove a specific user or user group from the feature’s access configuration. The same screen can be used to restore access later if required. 

Users who do not wish to use Service Analytics Copilot can also simply choose not to interact with it. 

During the initial enablement, the following users will receive access by default in the selected partner environments: 

• Global Admins. 

• Users with Reporting access and Create and Edit permissions for dashboards and widgets. 

Users who do not meet these criteria and would like access should contact their Sprinklr Success Manager for assistance. 

Access is subject to the feature being enabled for the relevant partner environment and the applicable user permissions. 

No. Service Analytics Copilot is currently free to use. 

For any future changes to availability or commercial terms, please refer to the latest communication from Sprinklr.