Overview

This article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for advocacy platform admins and end users who want simple, instant guidance directly within the platform.

The assistant improves the overall support experience by reducing response time and helping users understand platform features through conversational guidance.

How the Digital Assistant Works

Users can access the assistant from within the platform through the Need Help? option. When they click this option, a chat window opens where they can ask questions related to the advocacy platform.

The Digital Assistant allows users to:

• Ask questions about the advocacy platform.

• Receive guidance on how to use platform features.

• Resolve common issues through automated responses.

This conversational interface gives users quick, on‑demand help anytime they need it.

Support Options Available

As an admin, you can choose one of the following support experiences for your organization:

1. Live Chat: Allows users to connect with a human support representative for real‑time assistance.

2. Digital Assistant: Enables the AI‑powered assistant, which automatically answers user queries and offers guidance.

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Prerequisites

Before enabling the Digital Assistant:

• You must have administrator access to the advocacy platform.

• You must be able to access Support Settings in the admin panel.

Steps for Admin Setup of the Digital Assistant

1. Click the New Tab icon in Sprinklr Platform. Under the Sprinklr Social tab, click Admin Console within Engage.

2. In the Community window, hover over the Options icon alongside an Advocacy Community and select View Sites.

   

3. Next to the site you'd like to modify, hover over the Options icon and select Build Site.

   

4. In the Site Dashboard bar, click Overview to navigate to the Overview tab.

   

5. The Overview tab contains various elements that can be edited to modify the design of your Advocacy site. To enable your Digital Assistant, scroll down the overview tab, check the Enable Digital Assistant checkbox, select a Font color, Font style and Chat icon for the Assistant if you prefer, and Save your change.

   Note:

   • The chatbot name is fixed by default and is not customizable.

   • The language of the chatbot will be the same as the browser language.

   

6. Once enabled, a Need Help? icon will appear on the homepage of the Advocacy platform. This icon represents the Digital Assistant.

   

Benefits of the Digital Assistant

• Provides instant responses to user questions.

• Improves the overall user experience.

• Reduces support response times.

• Lowers manual support workload.

• Offers 24/7 assistance.

Frequently Asked Questions (FAQs)

1. Where can users access the Digital Assistant on the Advocacy platform?

Users can access it by selecting the Need Help option in the platform interface.

2. Can admins choose between Live Chat and the Digital Assistant?

Yes, Admins can enable either based on their organization’s support needs.

3. Why is the Digital Assistant recommended?

It provides quick answers, improves efficiency, and reduces dependency on human support.

4. Can users still contact support if needed?

Yes, you can submit a request at tickets@sprinklr.com for any queries, suggestions, or if you require detailed support.