All Cases Tab
Updated
The All Cases tab in the Conversational Analytics (CA) persona view on the Sprinklr Mobile App gives you a dedicated space to access and manage all your cases on the go. It enables you to seamlessly discover and analyze cases as part of your daily workflows.
With the All Cases tab, you can:
Search for specific cases quickly.
Sort cases by record-level fields to prioritize your work.
Filter cases using pre-configured filters to narrow results.
View total case counts for any applied filter.
Open cases in the Case Analytics view for in-depth insights.
Setting Up Case Details in the Mobile App
Launch the QM & CA mobile application.
Click on the All Cases (C) icon located in the bottom panel.
All cases will be displayed in the card format. To access the detailed view of a specific case, press and hold the card.
The Options pop-up will show up at the bottom. Click on View.
The comprehensive view, which includes the chats and the call recording for the case, will be displayed.
Other Quick Actions on All Cases Tab
Search: Click on the search icon located in the top-right corner to swiftly locate any particular case.
Filter: Utilize filter conditions to refine cases according to your selected criteria.
Time Range: Choose a particular time frame to see only the cases that were created or modified during that time.
Sort: Arrange cases by choosing from the sorting options provided, which simplifies the process of prioritizing and reviewing them. The options available are:
Case Modified on (First to Last)
Message Creation Time
Message Count
First Message Association Time
Fan Message Count
Brand Message Count
Total Talk Time
Fan Message Associated Time
Brand Message Associated Time
Channel
Quick Actions on the Case Card
View: Access the case to view comprehensive insights in the Case Analytics section.
Edit: Modify case information straight from the case card.
Delete: Eliminate a case if it is no longer required.