The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable reporting widgets.

This homepage enables you to monitor key metrics, identify risks, and take action quickly without relying on a desktop. The experience is consistent across mobile and tablet, allowing you to stay informed and productive while on the move.

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This feature is designed for:

• Quality Managers who monitor agent performance, evaluation trends, and quality compliance

• Conversational Analytics users who analyze contact drivers, sentiment, and customer interaction patterns

• Supervisors and team leads responsible for operational quality and coaching decisions

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Business Problem It Solves

Quality and analytics leaders often need to:

• Track performance trends across agents and channels

• Identify emerging customer issues and contact drivers

• Detect low-performing agents early

• Make informed decisions quickly—outside of a desktop environment

The Sprinklr Mobile App Homepage solves this by:

• Bringing critical insights into one place

• Eliminating the need to log in to desktop dashboards for routine checks

• Enabling faster, data-backed decisions anytime, anywhere

Why This Feature Matters

With the Persona App Homepage on mobile and tablet, you can:

• Stay connected to real-time quality and conversation metrics

• Respond faster to performance drops or negative sentiment

• Maintain consistent visibility across devices

• Reduce dependency on desktop access for daily monitoring

Steps to Open the Homepage

To open the Persona App Homepage on mobile or tablet:

1. Open the Sprinklr Mobile App.

2. Sign in with a user account assigned the Quality Manager or Conversational Analytics persona.

3. From the bottom navigation bar, select Home.

The Home tab opens the Persona App Homepage by default.

Homepage Layout and Navigation

The homepage displays a vertical list of reporting widgets, each summarizing a key metric or insight.

You can scroll to view all configured widgets.

Common navigation options include:

• Home - View the Persona App Homepage

• Insights Hub - Explore deeper analytics

• Cases - Review and manage cases

• Notifications - See latest platform notifications

• Menu - Access additional app features

Widgets Available on the Homepage

Depending on your configuration, the homepage can include the following widgets:

• Case Reporting: Displays overall case volume and trends compared to the previous period.

• Top Contact Drivers: Shows the most common reasons customers contact support, broken down by sentiment (positive, neutral, negative).

• CSAT Score: Displays predicted or actual customer satisfaction scores and period-over-period change.

• Contact Driver–Wise Agent Performance: Compares agent performance across different contact drivers to identify strengths and gaps.

• Average Handling Time per Contact Driver: Shows how long agents spend handling cases for each contact driver.

  

• Low-Performing Agents: Highlights agents with lower quality or performance scores to help prioritize coaching.

• Areas of Improvement: Identifies quality parameters (such as greeting, timely response, or brand mention) that require attention.

• Evaluation Trend: Tracks quality evaluation scores over time to reveal improvement or decline patterns.

• Channel-Wise Scores: Compares quality or performance metrics across channels such as chat, voice, or social.

Interacting with Reporting Widgets

For each reporting widget on the homepage, you can perform the following actions:

Edit the Time Range

Select the calendar icon to change the reporting period, such as:

• Lifetime

• Last year

• Last 6 months

• Last 3 months

• Last month

• Last week

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Edit Filters

Apply filters to refine data, such as:

• Agent

• Contact driver

• Case attributes

• Channel

Multi-select filters allow you to include multiple values before applying changes.

Change Chart Aggregation

When a Time Interval dimension is plotted, you can change how data is aggregated (for example, daily or weekly).

Chart aggregation is available only when the widget includes a time-based dimension.