Insights Hub on Sprinklr Mobile and Tablet Application
Updated
The Insights Hub on the Sprinklr mobile and tablet application helps you discover, analyze, and collaborate on key business patterns directly from your device. It enables you to explore insights, understand their underlying drivers, track trends, and discuss findings with your team without switching to a desktop.
This guide explains how to navigate the Insights Hub, explore insight details, manage insight statuses, and collaborate effectively.
Navigate to Insights Hub
To access Insights Hub:
Open the Sprinklr mobile or tablet application.
From the bottom navigation panel, select Insights Hub.
The Insights Hub opens and displays all available insights based on your access and permissions.
Navigate Between Insights Hub Sections
At the top of the Insights Hub screen, you can use the dropdown arrow in the header to navigate between different sections.
Available Sections
From the dropdown menu, you can access the following views:
Home
Displays all active insights. This is the default view where you discover and monitor insights.Saved
Displays insights that you have saved for quick access. Saved insights help you track important insights for ongoing review.Insight Groups
Displays a list of available insight groups. Select an insight group to view only the insights associated with that group.Archived
Displays insights that have been archived and are removed from active monitoring.
This navigation allows you to quickly switch contexts without leaving the Insights Hub.
Insights Hub Home Screen
The Home view displays a scrollable list of insights in the form of Insight Cards.
Insight Cards
Each Insight Card provides a summary of an insight and includes:
Insight title
Read status (New, Unread, Read, or Recurring)
Case count
Impact score (Low, Medium, or High)
Insight group or owning team
Last updated date
Use this information to quickly prioritize which insights need attention.
Filter, Sort, and Search Insights
Filter Insights
Filters help you narrow down insights based on specific criteria.
To apply a filter:
Select Filter at the top of the screen.
Choose a filter type, such as Insight Group.
Select the required value.
The insights list updates automatically.
Sort Insights
Sorting controls the order in which insights appear.
To sort insights:
Select Sort.
Choose an option such as Last Modified Time.
Search Insights
To find a specific insight:
Select the Search icon.
Enter keywords related to the insight title.
Manage Insight Read Status
All insights display a Read/New status tag.
Mark an Insight as Unread
If you want to revisit an insight later, you can mark it as unread.
To mark an insight as unread:
Open the Insight Card.
Select the More options menu (three dots).
Select Mark as Unread.
The insight is updated with the New or Unread status.
Open an Insight
To explore an insight in detail:
Tap any Insight Card from the list.
The Insight Details page opens.
Insight Details Page
The Insight Details page allows you to explore an insight deeply and collaborate with your team. You can navigate between different tabs using the top tab bar.
Available Tabs
Overview
Root Causes
Top Contributors
Drilldown
Comments
Overview Tab
The Overview tab provides a consolidated summary of the insight.
Insight Header
The header displays:
Insight title
Insight status (New, Read, or Recurring)
Total case count
Impact score
Owning team or insight group
Trend Visualization
A line chart shows how the primary metric (such as case count) changes over time.
The X-axis represents time by day.
The Y-axis represents the metric value.
Peaks and drops help identify anomalies or sudden changes.
Insight Metadata
Below the chart, you can view:
Created date
Last modified date
Root Causes Tab
The Root Causes tab explains why the insight exists.
What You Can Do
View a ranked list of root causes contributing to the insight.
Identify recurring issues, behaviors, or process gaps.
Select View more to open an expanded list of root causes.
This tab helps you focus on the most impactful drivers behind the insight.
Top Contributors Tab
The Top Contributors tab highlights the entities that contribute most to the insight.
What You Can View
Top contributors such as categories, agents, products, or channels.
Contribution levels based on volume or impact.
This view helps you understand who or what is driving the insight.
Drilldown Tab
The Drilldown tab allows you to explore the data behind the insight using a reporting lens.
What You Can Do
Open detailed reports related to the insight.
Analyze supporting data such as:
Individual cases
Category-level breakdowns
Time-based trends
This helps validate insights and gather evidence for decision-making.
Comments Tab
The Comments tab enables collaboration directly within the insight.
What You Can Do
Add comments to share observations or recommendations.
Ask follow-up questions.
Read comments added by other team members.
All discussions related to the insight are captured in one place.
The Insights Hub on the Sprinklr mobile and tablet app provides a unified experience for discovering, analyzing, and collaborating on insights from anywhere. Use Insights Hub to stay aligned with your team, prioritize what matters most, and make informed decisions right from your mobile or tablet device.